what are soft skills

HRDQ has been developing self-assessments for over 30 years – we know that everyone is different, every team is different, and every team has different training needs.  The Reproducible Training Library is the best way to deliver custom training to your team. Why Customizable? Seamless Presentation Use exactly what you want in one package. Customization allows you to build the exact program you need, while keeping everything in one format – a complete and tangible takeaway for your participants (no Frankenstein training). Branding When you use your own branding (visuals and language) and examples, it makes your training more relatable, Read More

Communication is about more than transferring information from one person to another.  It’s how we learn, how we build relationships, where we place value, how we are productive, what we hold on to – it’s a part of everything in our work lives. It includes how we build messages (what we choose to say and how we choose to say it), how we receive messages (how we listen and what we perceive in others), and how we are perceived by others (knowing how to shape that perception and effectively work with others). There is immeasurable value in developing communication styles. , Read More

HRDQ Facilitator Sets are the core of every training program.  They bring self-assessments to life, provide the opportunity for experiential learning, and function as renewable resources for any trainer (certified or not) in your organization. When you purchase a Facilitator Set, you’re getting: A model for effective soft-skills behaviors – something to measure against, and to aim at, going forward. All the research and history behind that model – how we know it works, and why it’s worth your time. The structure and content for a complete and engaging workshop (including a PowerPoint presentation) that gives participants a memorable experience, Read More

Wednesday, September 18, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Building a high-trust culture could be considered the Holy Grail of OD professionals. It’s a daunting task – perhaps a “mission impossible” – but once achieved, it can be the ultimate efficiency and productivity tool, providing a strategic advantage that competitors find difficult to duplicate. But high trust comes with costs, too, and many argue you simply can’t train for it. In this webinar, author and organizational development specialist Laurie Ribble Libove will challenge those naysayers by presenting a comprehensive model for identifying, achieving, and maintaining, Read More

In order to stay competitive in its marketplace, an organization must change over time.  Growth is change.  Adaptation is change.  Improvement is change.  Change is good. Change is also disruptive – it requires action and effort and commitment – which, in turn, require perceived value.  People need a reason to take action.  “Because I said so,” is an option – undeniably – but it won’t provide the best result. Leading change is communicating, demonstrating, and helping others to find the value of change.  And everyone can do it. When new organizational goals are established, individuals need to realign themselves to, Read More

I can picture it as though it was yesterday. The early ‘80s – the age when cell phones were the size of a small briefcase and Cheers was the hit show. The training and consulting business my parents Rollin and Christine Glaser had launched in 1977 was operating in full swing from their home in the suburbs of Philadelphia. Organization Design & Development (OD&D at the time) was the name of their venture, and they specialized in facilitating on-site soft-skills management development programs. Our home was buzzing with business. The bathtub in the spare bedroom served as our warehouse. My sister, Read More

A Guest Post from Laurie Ribble Libove Laurie Ribble Libove, MS is a specialist in strategic human resource management and organizational development.  She is the author and co-author of several HRDQ training tools, including Leading Change at Every Level, Trust: The Ultimate Test, and The Comprehensive Leader. With the improving job market, this fall finds many people in new positions, eager to establish themselves as trustworthy employees. Whether you’re a new college grad settling into your first “real” job or a seasoned professional who has recently landed a fresh opportunity, one of your first concerns as a new hire is to secure the trust, Read More

Maya Angelou We’ll be celebrating Labor Day this weekend – a time that reminds us how important we all are to one another.  Unless you’re out in the wild, growing your own food, building your own shelter, and keeping your mind occupied and spirit fulfilled with the endless wonders of the universe (but, come on – who’s really doing that?), you depend on other people to live the life you’re living. No matter how far from the front line you are, the people that work for and with you have an effect on you.  And you have an effect on, Read More

FREE Webinar Wednesday, August 14 11am – 12pm ET While projects usually start with good intentions and lots of enthusiasm, it’s sometimes difficult to maintain that focus and energy when you have to juggle multiple priorities at the same time. No longer just the responsibility of those trained as project specialists, the ability to manage everyday projects is a requirement for many people in today’s organizations. Join author and project management expert Lou Russell for an hour-long session that will address common stumbling blocks and offer you a practical formula for success. What You Will Learn What it means to, Read More

When employees become supervisors, just as with any time their position within a workflow changes, they need to put a new set of skills to use. Regardless of their technical expertise, all supervisors need a specific set of soft skills to fill their role successfully.  As a supervisor, they are a translator, a communicator, a planner, and a coach.  They are accountable to the organization they work for, the employees they supervise, and the other groups and individuals involved in the work their team puts out. For their organization, supervisors serve as a translator – they create actionable plans based, Read More

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