professional development

The staff of HRDQ has learned that Dr. Fred Mumma, author of the learning instrument, Team Work and Team-Roles, has passed away.  Dr. Mumma was one of our early product authors and began working with HRDQ in the early 1980’s.  His learning instrument was an immediate success and continues to be popular with trainers and HR professionals today. Fred had been helping people understand the dynamics and work of groups since 1966 when he was a process consultant in the leadership laboratories at Temple University.  He has conducted workshops, training programs, team-building sessions, and counseling for managers and executives on, Read More

Maybe you wrinkled your nose when you first heard terms like blogs, tweets, posts, and wikis enter your organization’s vocabulary. Perhaps social media didn’t even exist when you started your professional career. But social media is here to stay—and it’s not just a tech-savvy marketing channel anymore. It’s time to rethink what constitutes a learning tool. It’s time to consider social media and the role it can play in employee and management development. Learning is a continuous process. It’s not something that happens independent of any given work day. In fact Jay Cross, the author of Informal Learning: Rediscovering the, Read More

President John F. Kennedy once said, “We cannot negotiate with those who say, ‘What’s mine is mine and what’s yours is negotiable.’” Developing successful negotiation skills requires an understanding that the aim is to build productive alliances and explore mutual interests—not to crush the opponent. Whether people are battling over a 1.5 trillion dollar deficit reduction, striving to hit a tough profit margin goal, campaigning for a deadline extension, or selling ideas to a team, the same principles apply. Skilled negotiators know this and it’s what sets them apart from the rest. As a trainer, you can help individuals develop, Read More

Change is the only constant. You’ve heard it before, but the saying is true now more than ever. So how can you ensure your organization will weather these turbulent times? Strengthen your core. By this I mean your organization’s values, culture, and identity. Values are what drive action, and they’re the one facet of your organization that won’t waver when times get tough. Take IBM, for example. A global leader founded in 1911, IBM has transformed business, science, and even society. Its leaders attribute the organization’s success to many things, including innovation, globalization, and the deliberate creation of a shared, Read More

Do more with less. It’s become the mantra of organizations across the globe. The demand for increased productivity and bottom-line results is greater than ever before and the responsibility for monitoring and driving business is no longer the sole domain of the accounting department. Today, employees are partly accountable for the organization’s financial well-being, regardless of their background, experience, or skill set. Chances are most employees have a limited knowledge of financial basics, even if they passed Accounting 101 in years past. But the truth is everyone can benefit from a working knowledge of accounting and financial instruments. And as, Read More

A great deal of time and care is put into developing the most valuable and effective content for soft-skills training. There are, however, environmental factors that need to be addressed when facilitating adult learning. The physical setting for children’s learning is pretty specific.  Seats in a discreet array, facing a blackboard with a teacher in front of it, quiet and still, constantly watched.  Transmission of information is controlled solely by the teacher, and the children assume a passive role – facing negative consequences should they not. When an adult enters an environment that is modeled after childhood learning, they tend, Read More

A Guest-Post from Lou Russell President and CEO of Russell Martin & Associates and author of Rocket, Project Management for Trainers, Leadership Training, and 10 Steps to Successful Project Management. .  .  .  .  . “The project manager is the linchpin in the horizontal/vertical organizations we’re creating.” – William Dauphinais Imagine you are in a room with 100 people. Take a moment and think about how you and a team of four other people would gather as many signatures as possible (one per person max) on a single sheet of paper in two minutes. This exercise would demonstrate some basic, Read More

When employees become supervisors, just as with any time their position within a workflow changes, they need to put a new set of skills to use. Regardless of their technical expertise, all supervisors need a specific set of soft skills to fill their role successfully.  As a supervisor, they are a translator, a communicator, a planner, and a coach.  They are accountable to the organization they work for, the employees they supervise, and the other groups and individuals involved in the work their team puts out. For their organization, supervisors serve as a translator – they create actionable plans based, Read More

Coaching is more than a means of correcting problematic behavior.  It’s more than something a manager has to do in times of conflict.  Coaching is how relationships form between managers and employees.  It’s an opportunity. Building a relationship of mutual trust between manager and employee benefits everyone – employee, manager, team, and organization.  And while coaching is an ongoing process, the skills involved in conducting a coaching meeting can be extended to the overall employee/manager relationship. The Coaching Skills Inventory is a self-assessment and soft-skills training program that sets out a seven-step model for coaching meetings , and measures participants’, Read More

A guest-post from Kate Ward, author of Personality Style at Work, first posted on salary.com Recent surveys have estimated that over 132 billion business emails are sent and received each day. With that much communication going on through emails, there’s lots of room for confusion and misunderstandings – especially if you are unaware of how your personality style is perceived by others. Follow these tips to make sure you are on the same wavelength as the recipient of your email. Direct Style Emails: When exchanging emails with a person with the Direct style, keep it short and to the point. Jump in, Read More

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