listening skills training

Have you heard? Effective listening skills are the foundation for better communication, decision making, and teamwork, as well as reduced absenteeism, turnover, and conflict. Yet studies show people remember only half of what they hear, even moments after they’ve heard it. That’s because listening and hearing are not one and the same. And while we may be born with the ability to hear, the ability to listen is a skill that must be developed. It’s ok to admit it. Listening—real, active listening—isn’t always easy. Obstacles get in the way, from external barriers such as noise levels, mannerisms, and interruptions to, Read More

Have you heard? March is International Listening Month. Wonder why an entire month has been dedicated to listening? Consider these statistics: You spend 45% of your time listening. Typically you remember only 20% of what you hear. You’re distracted (aka not listening) 75% of the time. 85% of what you now know, you learned through listening. Only 2% of us have received formal listening skills training. It’s happening all around you. If people aren’t listening, how can they be effective communicators, team builders, negotiators, or leaders? Equally interesting is that it’s not uncommon for people to boast about their listening, Read More

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