Learning to Listen

Have you heard? Effective listening skills are the foundation for better communication, decision making, and teamwork, as well as reduced absenteeism, turnover, and conflict. Yet studies show people remember only half of what they hear, even moments after they’ve heard it. That’s because listening and hearing are not one and the same. And while we may be born with the ability to hear, the ability to listen is a skill that must be developed. It’s ok to admit it. Listening—real, active listening—isn’t always easy. Obstacles get in the way, from external barriers such as noise levels, mannerisms, and interruptions to, Read More

Have you heard? March is International Listening Month. Wonder why an entire month has been dedicated to listening? Consider these statistics: You spend 45% of your time listening. Typically you remember only 20% of what you hear. You’re distracted (aka not listening) 75% of the time. 85% of what you now know, you learned through listening. Only 2% of us have received formal listening skills training. It’s happening all around you. If people aren’t listening, how can they be effective communicators, team builders, negotiators, or leaders? Equally interesting is that it’s not uncommon for people to boast about their listening, Read More

 You have to put yourself out to do it. ~David Hockney In our work-lives, most of our decisions and actions are based on information that we receive form others.  So, when we work together, we need to make sure that we’re all equipped with accurate and complete information. Each of us shares responsibility for the transmission and reception of information, and being a good listener is a fundamental part of that responsibility.  We don’t always get to choose the medium through which we communicate a message, and it’s even rarer that we are able to choose how we receive one., Read More

Wednesday, December 11, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees regarding communication styles continue to link increased loyalty, engagement, and satisfaction with “feeling heard.” And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you’re listening in a digital workplace? And how do you make the time and maintain the focus to listen in, Read More

I love listening!  It’s just the best, really. Can we take a minute to talk about how great listening is? The benefits of effective listening are innumerable.   And although it is sometimes overshadowed by its flashier contemporaries Speaking and Presenting, Listening has more to offer than we often realize. Listening is preparing for, reaching, and confirming understanding.  Come on, that’s so great!  You never don’t need that – there’s no situation that doesn’t benefit from effective listening.  And though it seems content to remain that loveable, yet fey workhorse behind the scenes, my relationship with Listening does take effort and, Read More

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