Ken Phillips

Coaching is more than a means of correcting problematic behavior.  It’s more than something a manager has to do in times of conflict.  Coaching is how relationships form between managers and employees.  It’s an opportunity. Building a relationship of mutual trust between manager and employee benefits everyone – employee, manager, team, and organization.  And while coaching is an ongoing process, the skills involved in conducting a coaching meeting can be extended to the overall employee/manager relationship. The Coaching Skills Inventory is a self-assessment and soft-skills training program that sets out a seven-step model for coaching meetings , and measures participants’, Read More

“I love trophies, but forget ’em. They’re for old men, for guys living in memory.  I’m talking about: Are we competing today, every minute, in everything we do in practice? Are we letting loose and daring to be great here and now? And can we sustain that? And repeat it? Trophies are great, but we’re trying to win forever.” ~Pete Carroll Managers are not always aware of the value and benefits of regular coaching meetings.  Because these meetings are associated with performance issues, they can be seen as difficult or confrontational interactions. But, when acknowledged immediately, and worked through with, Read More

A company culture of accountability is very different from a company culture of assigning blame.  But, it’s easy to see how the two can become confounded with one another. In The 85% Solution, Linda Galindo writes, “Be responsible for the success or failure of the endeavor, for your choices, behaviors, and actions –before you know how it all turns out. Own all of it, even if you’re working for or with somebody else.” She’s talking about accountability – accepting, through action and reaction, one’s part in the success or failure of one’s team.  Not compartmentalizing a task or project and, Read More

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