human resource training

In order to stay competitive in its marketplace, an organization must change over time.  Growth is change.  Adaptation is change.  Improvement is change.  Change is good. Change is also disruptive – it requires action and effort and commitment – which, in turn, require perceived value.  People need a reason to take action.  “Because I said so,” is an option – undeniably – but it won’t provide the best result. Leading change is communicating, demonstrating, and helping others to find the value of change.  And everyone can do it. When new organizational goals are established, individuals need to realign themselves to, Read More

I can picture it as though it was yesterday. The early ‘80s – the age when cell phones were the size of a small briefcase and Cheers was the hit show. The training and consulting business my parents Rollin and Christine Glaser had launched in 1977 was operating in full swing from their home in the suburbs of Philadelphia. Organization Design & Development (OD&D at the time) was the name of their venture, and they specialized in facilitating on-site soft-skills management development programs. Our home was buzzing with business. The bathtub in the spare bedroom served as our warehouse. My sister, Read More

Maya Angelou We’ll be celebrating Labor Day this weekend – a time that reminds us how important we all are to one another.  Unless you’re out in the wild, growing your own food, building your own shelter, and keeping your mind occupied and spirit fulfilled with the endless wonders of the universe (but, come on – who’s really doing that?), you depend on other people to live the life you’re living. No matter how far from the front line you are, the people that work for and with you have an effect on you.  And you have an effect on, Read More

Finding the true cause of organizational problems requires a great deal of effort, courage, acceptance, and willingness to change. Often, problems aren’t traced back far enough, and the fundamental communication issues at their core are never diagnosed, much less addressed or resolved.  Attempts to get organizational performance back on track, then, may not be successful if problem behavior goes uncorrected. One challenge is that communication is such a fundamental part of everything we do – especially when we work on teams and in organizations.  For communication skills to be examined, evaluated, and improved, they need to have their boundaries tested, Read More

I love listening!  It’s just the best, really. Can we take a minute to talk about how great listening is? The benefits of effective listening are innumerable.   And although it is sometimes overshadowed by its flashier contemporaries Speaking and Presenting, Listening has more to offer than we often realize. Listening is preparing for, reaching, and confirming understanding.  Come on, that’s so great!  You never don’t need that – there’s no situation that doesn’t benefit from effective listening.  And though it seems content to remain that loveable, yet fey workhorse behind the scenes, my relationship with Listening does take effort and, Read More

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