human resource training

We’re seeking webinar presenters for HRDQ’s Trainer Education Series. For the past two years, HRDQ has hosted educational webinars targeting trainers and other workplace-learning professionals.   Drawing a significant audience each month, our webinars, to date, have been explorations of themes presented directly in HRDQ training products. We are now opening up the program to include additional experts and accomplished presenters who either have content of general interest to the training marketplace, or who would be interested in presenting a webinar relating to an HRDQ product. In exchange for your expertise and time, we can offer the benefits of cross promotion, Read More

 You have to put yourself out to do it. ~David Hockney In our work-lives, most of our decisions and actions are based on information that we receive form others.  So, when we work together, we need to make sure that we’re all equipped with accurate and complete information. Each of us shares responsibility for the transmission and reception of information, and being a good listener is a fundamental part of that responsibility.  We don’t always get to choose the medium through which we communicate a message, and it’s even rarer that we are able to choose how we receive one., Read More

Transitioning into a management position requires a shift in priorities, where relationship building and communication become central. It’s not always easy to make this transition, especially if one’s technical skill set is something he values highly; but, as with any shift in responsibilities, guiding principles can be derived from the organization’s values and goals – translated into behaviors within a job description that contribute to organizational success. BUT, what happens when these values and goals are either not clearly communicated, or not consistently followed by every stakeholder? Organizational trust is a major vital sign of any organization, and needs to, Read More

Soft-skills training is, in large part, about fostering good citizenship – in our teams, our organizations, and our communities. At HRDQ, we believe that good citizenship extends beyond the workplace and even beyond the community.  We must also be good global citizens.  In 2014, we will continue our efforts (and take new steps) to minimize our impact on the environment.  Along with a critical eye focused on our daily habits, our business strategy is focused on the future – e-Learning and digital products. Over the past year, we published 5 new online assessments and 13 new digitally-formatted training programs.  Delivering top-quality content,, Read More

Happy New Year, Everybody!  Have you made your resolution yet?  Neither have I.  Let’s do it together – and make it count. The HRDQ Style Model is an accurate and accessible model of Personality Style, based on an individual’s levels of assertiveness and expressiveness.  It defines four styles (Direct, Spirited, Systematic, and Considerate), that describe sets of natural behavioral tendencies. Because these styles reflect all aspects of our behavior, they represent both effective and ineffective choices.  Once we’ve developed an appropriate awareness of our own behaviors, we can resolve to choose more effective actions.  We can start by finding out, Read More

The high percentage of women in the workforce, and ever-increasing presence of women in leadership roles, makes gender issues in the workplace no less real. Women face many obstacles on the path to a successful career. It’s important to note, though, that in addition to actual cultural issues in an organization, some obstacles come from women’s own perceptions of themselves and their place in an organization. Both types of obstacles can be overcome with soft-skills development, but differentiating between external and internal obstacles is a very fundamental step towards self-awareness and growth. Once this awareness is established, women can begin, Read More

Wednesday, December 11, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees regarding communication styles continue to link increased loyalty, engagement, and satisfaction with “feeling heard.” And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you’re listening in a digital workplace? And how do you make the time and maintain the focus to listen in, Read More

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

The global market is a buyer’s market.  The immediate availability of products and services makes efficiency a high priority.  Wise, timely, and measurable efforts maintain a business’s cutting edge and allow for growth.  So, where should resources be invested? There are many processes, programs, and policies that are undeniably necessary in businesses, though they have no material end.  Attributing profit to these practices is more complicated than determining the value of the creation or sale of a product or service.  But, it can be done. The hardest part is effectively communicating the measured benefits of these practices.  They already exist,, Read More

Multitasking is nothing new: it’s the action of switching quickly between different tasks.  But in contemporary times, it’s become more and more expected – at a faster speed and higher frequency – in both work and personal life.  Just in the face of an ever-increasing number of communication vehicles (talking, telephones, letters, email, mobile phones, texting, social media, video conferencing, etc.), it’s expected that we remain accessible to everyone all the time – because we can be; because we fall behind when we aren’t. It’s been proven, though, that people slow down when switching from task to task – especially, Read More

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