human resource management training

IT’S CYBER MONDAY AND WE’RE GIVING AWAY AMAZON GIFT CARDS! Shop HRDQstore.com today and we’ll help you get a jump start on your holiday shopping.  For every $200 you spend, we’ll give you a $25 Amazon gift card! Enter coupon code CyberM14 at checkout. The fine print: Offer valid until 12/1/2014 at 11:59 PM EST. Use coupon code CyberM14 at checkout. Limit $1000.00 in gift cards. Cannot be combined with any other offer, applied to prior purchases, used with quantity discounts and is not valid for Resellers. Number of gift cards will be calculated on total dollar amount of merchandise purchased,, Read More

We’re seeking webinar presenters for HRDQ’s Trainer Education Series. For the past two years, HRDQ has hosted educational webinars targeting trainers and other workplace-learning professionals.   Drawing a significant audience each month, our webinars, to date, have been explorations of themes presented directly in HRDQ training products. We are now opening up the program to include additional experts and accomplished presenters who either have content of general interest to the training marketplace, or who would be interested in presenting a webinar relating to an HRDQ product. In exchange for your expertise and time, we can offer the benefits of cross promotion, Read More

Soft-skills training is, in large part, about fostering good citizenship – in our teams, our organizations, and our communities. At HRDQ, we believe that good citizenship extends beyond the workplace and even beyond the community.  We must also be good global citizens.  In 2014, we will continue our efforts (and take new steps) to minimize our impact on the environment.  Along with a critical eye focused on our daily habits, our business strategy is focused on the future – e-Learning and digital products. Over the past year, we published 5 new online assessments and 13 new digitally-formatted training programs.  Delivering top-quality content,, Read More

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

The global market is a buyer’s market.  The immediate availability of products and services makes efficiency a high priority.  Wise, timely, and measurable efforts maintain a business’s cutting edge and allow for growth.  So, where should resources be invested? There are many processes, programs, and policies that are undeniably necessary in businesses, though they have no material end.  Attributing profit to these practices is more complicated than determining the value of the creation or sale of a product or service.  But, it can be done. The hardest part is effectively communicating the measured benefits of these practices.  They already exist,, Read More

Monday, November 18, 2013 11 am – 12 pm ET Presented by Marcia Hughes Once the wave of the future, today’s organizations now embrace the benefits of a virtual workforce. But as if interpersonal relationships and teamwork aren’t already tough enough, virtual teams face unique challenges, including the absence of nonverbal cues, delayed communication, language barriers, and cultural differences. These issues can have a significant impact on organizations, from decreased productivity and higher turnover to missed creative opportunities and a lack of trust. But no matter how big the challenge, virtual teams are here to stay. So how can you, Read More

Multitasking is nothing new: it’s the action of switching quickly between different tasks.  But in contemporary times, it’s become more and more expected – at a faster speed and higher frequency – in both work and personal life.  Just in the face of an ever-increasing number of communication vehicles (talking, telephones, letters, email, mobile phones, texting, social media, video conferencing, etc.), it’s expected that we remain accessible to everyone all the time – because we can be; because we fall behind when we aren’t. It’s been proven, though, that people slow down when switching from task to task – especially, Read More

Halloween is tomorrow, you guys.   I know.  You’re all going to be Miley Cyrus.  But wouldn’t it be nice if your costume matched your Personality Style?  I think it would.  So let’s figure out which classic movie monster you should be for Halloween! Personality Style is a sum of natural tendencies that can be observed by the people around you.  It’s a disposition to information processing and communication styles that is measured by expressiveness and assertiveness.  By expressiveness, I mean the extent to which you share your emotions, and by assertiveness, I mean the extent to which you try to influence, Read More

October 23rd marks the 55th anniversary of the Smurfs.  Today is a day to pause and take note of the exemplary teamwork embodied by these little guys. From Wikipedia: The Smurfs’ community generally takes the form of a cooperative, sharing, and kind environment based on the principle that each Smurf has something he or she is good at, and thus contributes it to Smurf society as he or she can. In return, each Smurf appears to be given their necessities of life, from housing and clothes to food without using any money in exchange. Now the Smurfs, of course, live, Read More

Conflict, properly managed, can yield many benefits – but it’s something people generally don’t like.  Conflict doesn’t always feel good; it can bring guilt, shame, anger, and hurt feelings to those involved.  But it’s like at the doctor’s office – how they get you to be less wary of something by breaking it down and explaining how it works before applying it to you. Conflict is more approachable when you understand exactly what it is and how it relates to you.  You don’t need to avoid it if you can make informed choices about it.  Very basically, conflict is when, Read More

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