HRDQ

Wednesday, December 11, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees regarding communication styles continue to link increased loyalty, engagement, and satisfaction with “feeling heard.” And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you’re listening in a digital workplace? And how do you make the time and maintain the focus to listen in, Read More

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

The global market is a buyer’s market.  The immediate availability of products and services makes efficiency a high priority.  Wise, timely, and measurable efforts maintain a business’s cutting edge and allow for growth.  So, where should resources be invested? There are many processes, programs, and policies that are undeniably necessary in businesses, though they have no material end.  Attributing profit to these practices is more complicated than determining the value of the creation or sale of a product or service.  But, it can be done. The hardest part is effectively communicating the measured benefits of these practices.  They already exist,, Read More

Monday, November 18, 2013 11 am – 12 pm ET Presented by Marcia Hughes Once the wave of the future, today’s organizations now embrace the benefits of a virtual workforce. But as if interpersonal relationships and teamwork aren’t already tough enough, virtual teams face unique challenges, including the absence of nonverbal cues, delayed communication, language barriers, and cultural differences. These issues can have a significant impact on organizations, from decreased productivity and higher turnover to missed creative opportunities and a lack of trust. But no matter how big the challenge, virtual teams are here to stay. So how can you, Read More

Halloween is tomorrow, you guys.   I know.  You’re all going to be Miley Cyrus.  But wouldn’t it be nice if your costume matched your Personality Style?  I think it would.  So let’s figure out which classic movie monster you should be for Halloween! Personality Style is a sum of natural tendencies that can be observed by the people around you.  It’s a disposition to information processing and communication styles that is measured by expressiveness and assertiveness.  By expressiveness, I mean the extent to which you share your emotions, and by assertiveness, I mean the extent to which you try to influence, Read More

October 23rd marks the 55th anniversary of the Smurfs.  Today is a day to pause and take note of the exemplary teamwork embodied by these little guys. From Wikipedia: The Smurfs’ community generally takes the form of a cooperative, sharing, and kind environment based on the principle that each Smurf has something he or she is good at, and thus contributes it to Smurf society as he or she can. In return, each Smurf appears to be given their necessities of life, from housing and clothes to food without using any money in exchange. Now the Smurfs, of course, live, Read More

Giving Season will soon be upon us.  Whether we’re talking about annual gifts, holiday gifts, or because-it’s-been-a-hard-day gifts, people want to buy things.  And you want them to buy things from you. So, how do you make that happen?  Well, lots of ways.  But let’s assume that you’ve already got a great team, a great brand, and a great product.  Now you have to sell it. Selling isn’t easy – it takes time and personal investment, effective communication, negotiation, creativity…pretty much every soft skill you can think of.  In times of stress – like the increased volume and pace faced, Read More

Conflict, properly managed, can yield many benefits – but it’s something people generally don’t like.  Conflict doesn’t always feel good; it can bring guilt, shame, anger, and hurt feelings to those involved.  But it’s like at the doctor’s office – how they get you to be less wary of something by breaking it down and explaining how it works before applying it to you. Conflict is more approachable when you understand exactly what it is and how it relates to you.  You don’t need to avoid it if you can make informed choices about it.  Very basically, conflict is when, Read More

Open Door Leadership A Radically Simple Approach to Lift People, Profits, and Performance Wednesday, October 9, 2013 11 am – 12 pm ET Presented by Bill Treasurer Leadership. It’s one of the most overanalyzed, meticulously dissected, and utterly confused topics in business. With unrealistic and overly complicated expectations being placed on today’s leaders, it’s no wonder why some people choose to opt out of the chance to lead altogether. So that’s why it’s time – time to lighten the leadership load and get back to what’s most essential about leading others. Simply put, true leaders open the doors of opportunity for, Read More

On this day in 1950, the first Peanuts comic strip was published.  The series met with great success and transcended social movements and media. One of the things that makes Peanuts work so well is the difference in each characters’ Personality Style – it opens the door for conflict, reflection, and growth by learning from others.  We like to watch the characters disagree about fundamentals and fall in love with each other’s peculiar traits.  There are no “good guys” or “bad guys” – there are likeable and frustrating aspects of each personality, just as in life. And, as in life, love, Read More

InsideHRDQ Blog

  Subscribe Now!

Receive notifications of new posts by email.

Close