hr training

The staff of HRDQ has learned that Dr. Fred Mumma, author of the learning instrument, Team Work and Team-Roles, has passed away.  Dr. Mumma was one of our early product authors and began working with HRDQ in the early 1980’s.  His learning instrument was an immediate success and continues to be popular with trainers and HR professionals today. Fred had been helping people understand the dynamics and work of groups since 1966 when he was a process consultant in the leadership laboratories at Temple University.  He has conducted workshops, training programs, team-building sessions, and counseling for managers and executives on, Read More

Play Your Cards Right! How to Use Card Games to Increase Learning Outcomes Presented by Dr. Sivasailam “Thiagi” Thiagarajan & Tracy Tagliati Wednesday, June 4, 2014 2-3pm ET Have you ever tried your hand at playing cards in the training classroom? Card games motivate people to take an active role in the learning process, provide a wide variety of experiences in a highly engaging context, and promote quick mastery of new skills. Not only are card games fun to play—they make learning really stick. And we’ve got the industry’s most-respected experts lined up to show you exactly how. Join Dr., Read More

Brain Based Presenting Getting the Brain to Pay Attention Presented by Sharon Bowman Thursday, May 15, 2014 2-3pm ET You’ve been there before. Your mind wandering, eyes glazing over as you listen to a boring and predictable presentation. When people aren’t engaged, they’re not paying attention. And that means they’re not learning. So how can you guarantee your audience will sit up and take notice the next time you’re in the lead role? Never fear, Sharon Bowman is here! Join her for Brain-Based Presenting: Getting the Brain to Pay Attention, an unforgettable hour of learning that will transform your training, Read More

Visual Thinking for Effective Leadership Wednesday, March 12, 2014 2pm-3pm ET In the face of organizational complexity and workplace chaos, it’s time to challenge leaders with a new way of thinking. Visual thinking, that is. Grounded in research, this dynamic technique is an excellent way to stimulate dialogue and provide a deeper understanding of how leadership plays out in organizations. After all, if a “picture paints a thousand words,” imagine what leaders can accomplish when they harness the power of visual thinking through the use of imagery, intuition, and metaphors. Join experts David Horth and Chuck Palus of the Center, Read More

We’re seeking webinar presenters for HRDQ’s Trainer Education Series. For the past two years, HRDQ has hosted educational webinars targeting trainers and other workplace-learning professionals.   Drawing a significant audience each month, our webinars, to date, have been explorations of themes presented directly in HRDQ training products. We are now opening up the program to include additional experts and accomplished presenters who either have content of general interest to the training marketplace, or who would be interested in presenting a webinar relating to an HRDQ product. In exchange for your expertise and time, we can offer the benefits of cross promotion, Read More

 You have to put yourself out to do it. ~David Hockney In our work-lives, most of our decisions and actions are based on information that we receive form others.  So, when we work together, we need to make sure that we’re all equipped with accurate and complete information. Each of us shares responsibility for the transmission and reception of information, and being a good listener is a fundamental part of that responsibility.  We don’t always get to choose the medium through which we communicate a message, and it’s even rarer that we are able to choose how we receive one., Read More

Happy New Year, Everybody!  Have you made your resolution yet?  Neither have I.  Let’s do it together – and make it count. The HRDQ Style Model is an accurate and accessible model of Personality Style, based on an individual’s levels of assertiveness and expressiveness.  It defines four styles (Direct, Spirited, Systematic, and Considerate), that describe sets of natural behavioral tendencies. Because these styles reflect all aspects of our behavior, they represent both effective and ineffective choices.  Once we’ve developed an appropriate awareness of our own behaviors, we can resolve to choose more effective actions.  We can start by finding out, Read More

The high percentage of women in the workforce, and ever-increasing presence of women in leadership roles, makes gender issues in the workplace no less real. Women face many obstacles on the path to a successful career. It’s important to note, though, that in addition to actual cultural issues in an organization, some obstacles come from women’s own perceptions of themselves and their place in an organization. Both types of obstacles can be overcome with soft-skills development, but differentiating between external and internal obstacles is a very fundamental step towards self-awareness and growth. Once this awareness is established, women can begin, Read More

Wednesday, December 11, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees regarding communication styles continue to link increased loyalty, engagement, and satisfaction with “feeling heard.” And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you’re listening in a digital workplace? And how do you make the time and maintain the focus to listen in, Read More

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

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