hr training and development

Soft-skills training is, in large part, about fostering good citizenship – in our teams, our organizations, and our communities. At HRDQ, we believe that good citizenship extends beyond the workplace and even beyond the community.  We must also be good global citizens.  In 2014, we will continue our efforts (and take new steps) to minimize our impact on the environment.  Along with a critical eye focused on our daily habits, our business strategy is focused on the future – e-Learning and digital products. Over the past year, we published 5 new online assessments and 13 new digitally-formatted training programs.  Delivering top-quality content,, Read More

An organization is a group of people that work together for a common purpose. That’s really it.  That’s all it is.  So how does the work get done?  How are decisions made, and by whom?  How do they know they’re right? To maximize efficiency, engagement, and effectiveness, everyone should be empowered to make decisions – everyone needs to know how their decisions align with and affect the organization as a whole. An essential responsibility of organizational leaders is the communication of mission, vision, and goals. People need to be reminded and reassured of what their organization’s purpose is – not, Read More

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

The global market is a buyer’s market.  The immediate availability of products and services makes efficiency a high priority.  Wise, timely, and measurable efforts maintain a business’s cutting edge and allow for growth.  So, where should resources be invested? There are many processes, programs, and policies that are undeniably necessary in businesses, though they have no material end.  Attributing profit to these practices is more complicated than determining the value of the creation or sale of a product or service.  But, it can be done. The hardest part is effectively communicating the measured benefits of these practices.  They already exist,, Read More

Multitasking is nothing new: it’s the action of switching quickly between different tasks.  But in contemporary times, it’s become more and more expected – at a faster speed and higher frequency – in both work and personal life.  Just in the face of an ever-increasing number of communication vehicles (talking, telephones, letters, email, mobile phones, texting, social media, video conferencing, etc.), it’s expected that we remain accessible to everyone all the time – because we can be; because we fall behind when we aren’t. It’s been proven, though, that people slow down when switching from task to task – especially, Read More

Halloween is tomorrow, you guys.   I know.  You’re all going to be Miley Cyrus.  But wouldn’t it be nice if your costume matched your Personality Style?  I think it would.  So let’s figure out which classic movie monster you should be for Halloween! Personality Style is a sum of natural tendencies that can be observed by the people around you.  It’s a disposition to information processing and communication styles that is measured by expressiveness and assertiveness.  By expressiveness, I mean the extent to which you share your emotions, and by assertiveness, I mean the extent to which you try to influence, Read More

October 23rd marks the 55th anniversary of the Smurfs.  Today is a day to pause and take note of the exemplary teamwork embodied by these little guys. From Wikipedia: The Smurfs’ community generally takes the form of a cooperative, sharing, and kind environment based on the principle that each Smurf has something he or she is good at, and thus contributes it to Smurf society as he or she can. In return, each Smurf appears to be given their necessities of life, from housing and clothes to food without using any money in exchange. Now the Smurfs, of course, live, Read More

Conflict, properly managed, can yield many benefits – but it’s something people generally don’t like.  Conflict doesn’t always feel good; it can bring guilt, shame, anger, and hurt feelings to those involved.  But it’s like at the doctor’s office – how they get you to be less wary of something by breaking it down and explaining how it works before applying it to you. Conflict is more approachable when you understand exactly what it is and how it relates to you.  You don’t need to avoid it if you can make informed choices about it.  Very basically, conflict is when, Read More

HRDQ has been developing self-assessments for over 30 years – we know that everyone is different, every team is different, and every team has different training needs.  The Reproducible Training Library is the best way to deliver custom training to your team. Why Customizable? Seamless Presentation Use exactly what you want in one package. Customization allows you to build the exact program you need, while keeping everything in one format – a complete and tangible takeaway for your participants (no Frankenstein training). Branding When you use your own branding (visuals and language) and examples, it makes your training more relatable, Read More

Communication is about more than transferring information from one person to another.  It’s how we learn, how we build relationships, where we place value, how we are productive, what we hold on to – it’s a part of everything in our work lives. It includes how we build messages (what we choose to say and how we choose to say it), how we receive messages (how we listen and what we perceive in others), and how we are perceived by others (knowing how to shape that perception and effectively work with others). There is immeasurable value in developing communication styles. , Read More

InsideHRDQ Blog

  Subscribe Now!

Receive notifications of new posts by email.

Close