employee training programs

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

The global market is a buyer’s market.  The immediate availability of products and services makes efficiency a high priority.  Wise, timely, and measurable efforts maintain a business’s cutting edge and allow for growth.  So, where should resources be invested? There are many processes, programs, and policies that are undeniably necessary in businesses, though they have no material end.  Attributing profit to these practices is more complicated than determining the value of the creation or sale of a product or service.  But, it can be done. The hardest part is effectively communicating the measured benefits of these practices.  They already exist,, Read More

Multitasking is nothing new: it’s the action of switching quickly between different tasks.  But in contemporary times, it’s become more and more expected – at a faster speed and higher frequency – in both work and personal life.  Just in the face of an ever-increasing number of communication vehicles (talking, telephones, letters, email, mobile phones, texting, social media, video conferencing, etc.), it’s expected that we remain accessible to everyone all the time – because we can be; because we fall behind when we aren’t. It’s been proven, though, that people slow down when switching from task to task – especially, Read More

Halloween is tomorrow, you guys.   I know.  You’re all going to be Miley Cyrus.  But wouldn’t it be nice if your costume matched your Personality Style?  I think it would.  So let’s figure out which classic movie monster you should be for Halloween! Personality Style is a sum of natural tendencies that can be observed by the people around you.  It’s a disposition to information processing and communication styles that is measured by expressiveness and assertiveness.  By expressiveness, I mean the extent to which you share your emotions, and by assertiveness, I mean the extent to which you try to influence, Read More

October 23rd marks the 55th anniversary of the Smurfs.  Today is a day to pause and take note of the exemplary teamwork embodied by these little guys. From Wikipedia: The Smurfs’ community generally takes the form of a cooperative, sharing, and kind environment based on the principle that each Smurf has something he or she is good at, and thus contributes it to Smurf society as he or she can. In return, each Smurf appears to be given their necessities of life, from housing and clothes to food without using any money in exchange. Now the Smurfs, of course, live, Read More

Conflict, properly managed, can yield many benefits – but it’s something people generally don’t like.  Conflict doesn’t always feel good; it can bring guilt, shame, anger, and hurt feelings to those involved.  But it’s like at the doctor’s office – how they get you to be less wary of something by breaking it down and explaining how it works before applying it to you. Conflict is more approachable when you understand exactly what it is and how it relates to you.  You don’t need to avoid it if you can make informed choices about it.  Very basically, conflict is when, Read More

Open Door Leadership A Radically Simple Approach to Lift People, Profits, and Performance Wednesday, October 9, 2013 11 am – 12 pm ET Presented by Bill Treasurer Leadership. It’s one of the most overanalyzed, meticulously dissected, and utterly confused topics in business. With unrealistic and overly complicated expectations being placed on today’s leaders, it’s no wonder why some people choose to opt out of the chance to lead altogether. So that’s why it’s time – time to lighten the leadership load and get back to what’s most essential about leading others. Simply put, true leaders open the doors of opportunity for, Read More

On this day in 1950, the first Peanuts comic strip was published.  The series met with great success and transcended social movements and media. One of the things that makes Peanuts work so well is the difference in each characters’ Personality Style – it opens the door for conflict, reflection, and growth by learning from others.  We like to watch the characters disagree about fundamentals and fall in love with each other’s peculiar traits.  There are no “good guys” or “bad guys” – there are likeable and frustrating aspects of each personality, just as in life. And, as in life, love, Read More

Even the most technically skilled, personable, committed, and hard-working employee can see his own downfall in poor time management.  When tasks are not prioritized correctly, problems can arise – not just for the individual, but the whole team.  While prioritization may seem like a very specific and personal process, there are proven methods – applicable to anyone – that address generalities of managing one’s work. Managing oneself well can have immeasurable benefits on an organizational and personal level: increased productivity, engagement, and efficiency for the organization; increased confidence and job satisfaction, and decreased stress levels for the individual. Everyone will, Read More

A post from author and leadership expert Bill Treasurer. Leadership is the most over analyzed, thoroughly dissected, and utterly confused topic in business. Just think of the expectations that we have of leaders, and the definitions that we want them to live up to. We expect leaders to be bold and calculated, flexible and principled, tactical and strategic, competitive and cooperative, etc. We want leaders to be everything. Of course it is possible to be all of those diametrically opposite things…if you’re God! By holding unrealistic and unattainable expectations of our leaders, we’ve made the concept of leadership unattractive, causing, Read More

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