employee training and development

The staff of HRDQ has learned that Dr. Fred Mumma, author of the learning instrument, Team Work and Team-Roles, has passed away.  Dr. Mumma was one of our early product authors and began working with HRDQ in the early 1980’s.  His learning instrument was an immediate success and continues to be popular with trainers and HR professionals today. Fred had been helping people understand the dynamics and work of groups since 1966 when he was a process consultant in the leadership laboratories at Temple University.  He has conducted workshops, training programs, team-building sessions, and counseling for managers and executives on, Read More

In today’s results-driven world, the demand for increased productivity and bottom-line results is greater than ever before. And that means employees are expected to take responsibility for monitoring and quantifying their contribution to the organization, regardless of their background, experience, or skill set. But chances are most employees have a limited knowledge of financial basics, even if they sailed through Accounting 101 at some point in time. The fact is everyone can benefit from a working familiarity and understanding of the most commonly used financial instruments, including: Budget Balance Sheet Income Statement Statement of Cash Flows EBITDA Break-even Analysis Liquidity, Read More

Good leaders do not fear taking a risk. The reason the good leader doesn’t fear taking risks is that she knows that she has prepared and practiced more vigilantly than anyone else. Such preparation instills the confidence and competence that enables this leader to drive everything forward. People will follow her lead and guidance as she not only effectively communicates her movements with her team, but also cuts a path that people will undoubtedly follow. Courageous Leadership is a comprehensive training package that introduces courage-building, a practice that guides leaders to meet challenges more readily, embrace change more fully, and, Read More

“The task of the leader is to get his people from where they are to where they have not been.”  Henry Kissinger In order to make this happen, it helps if one employs a little higher order thinking to take a personal inventory of his leadership style – and how he motivates his team to exceed all expectations. It’s more than just getting people to jump through the hoops and maintain the status quo. If a leader truly wants to engage her colleagues and light the fires of innovation and progress, she will assess her own skill set such that, Read More

We divide skills into two categories: hard skills and soft skills. Hard skills are the technical or functional abilities that apply directly to a job title (such as teacher, attorney or engineer). Soft skills apply more to personal characteristics and work ethic such as effective communication, problem resolution, customer service, and team collaboration. Soft skills are the abilities and traits that relate to personality, attitude, and behavior. They are important in getting (and keeping!) a job. Take for example, a customer service professional who is excellent at the technical aspects of his job.  He is proficient.  He is punctual.  He, Read More

Maybe you wrinkled your nose when you first heard terms like blogs, tweets, posts, and wikis enter your organization’s vocabulary. Perhaps social media didn’t even exist when you started your professional career. But social media is here to stay—and it’s not just a tech-savvy marketing channel anymore. It’s time to rethink what constitutes a learning tool. It’s time to consider social media and the role it can play in employee and management development. Learning is a continuous process. It’s not something that happens independent of any given work day. In fact Jay Cross, the author of Informal Learning: Rediscovering the, Read More

While the business world grows more global every day, many members of your organization remain unfamiliar with cultures around them – and not just across international borders. Various cultures can be found in nearly every office. Awareness of our own cultural identities and experiences is the first step to becoming more effective cross-culturally, but most of us are unaware of how we have been influenced by our own cultures. How do you train for these skills? The workplace has changed, it’s more global. Discussions about cultural backgrounds and identities can help dispel misconceptions. More profound learning can be achieved with, Read More

Wednesday, May 20, 2015 2pm – 3pm ET The cost of acquiring a new customer is on average five times greater than the cost of retaining an existing customer. In spite of that statistic, most organizations spend more effort on acquiring new customers than on investing in the maintenance of current ones. This is both foolish and poor business. Retention equates to lower acquisition costs, greater word-of-mouth referrals, more stable and predictable customer interactions and generally improved organizational morale. Join us for an hour of learning and insight into the mind of the customer and what he or she really wants. In order to be, Read More

Wednesday, May 13, 2015 2pm – 3pm ET All day, every day, teams rely on communication to get work done. But teams are made up of people—and people are human. That means teams will struggle with communication at some point in time. And that’s why it’s important for them to foster greater awareness of their own communication preferences and to exercise their capabilities for advocacy and inquiry. This way, communication becomes more than a process for transferring information; it becomes an important source of learning, transformation, and innovation. Join subject matter experts Susan Gerke and David Hutchens for their upcoming live, Read More

A Learning Management System (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of e-learning education courses or training programs. Here is some basic information for those who have not considered it before. LMSs range from systems for managing training and educational records to software for distributing online or blended/hybrid college courses over the Internet with features for online collaboration. Corporate training departments use LMSs to deliver online training, as well as automate record-keeping and employee registration. Manage and track staff training with an LMS Training administration can be time-consuming and difficult, particularly in medium to, Read More

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