employee skills assessment

Improve your organization with an employee skills assessment that will help your team soar to new heights!

The staff of HRDQ has learned that Dr. Fred Mumma, author of the learning instrument, Team Work and Team-Roles, has passed away.  Dr. Mumma was one of our early product authors and began working with HRDQ in the early 1980’s.  His learning instrument was an immediate success and continues to be popular with trainers and HR professionals today. Fred had been helping people understand the dynamics and work of groups since 1966 when he was a process consultant in the leadership laboratories at Temple University.  He has conducted workshops, training programs, team-building sessions, and counseling for managers and executives on, Read More

We’re seeking webinar presenters for HRDQ’s Trainer Education Series. For the past two years, HRDQ has hosted educational webinars targeting trainers and other workplace-learning professionals.   Drawing a significant audience each month, our webinars, to date, have been explorations of themes presented directly in HRDQ training products. We are now opening up the program to include additional experts and accomplished presenters who either have content of general interest to the training marketplace, or who would be interested in presenting a webinar relating to an HRDQ product. In exchange for your expertise and time, we can offer the benefits of cross promotion, Read More

 You have to put yourself out to do it. ~David Hockney In our work-lives, most of our decisions and actions are based on information that we receive form others.  So, when we work together, we need to make sure that we’re all equipped with accurate and complete information. Each of us shares responsibility for the transmission and reception of information, and being a good listener is a fundamental part of that responsibility.  We don’t always get to choose the medium through which we communicate a message, and it’s even rarer that we are able to choose how we receive one., Read More

Wednesday, December 11, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees regarding communication styles continue to link increased loyalty, engagement, and satisfaction with “feeling heard.” And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you’re listening in a digital workplace? And how do you make the time and maintain the focus to listen in, Read More

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

Monday, November 18, 2013 11 am – 12 pm ET Presented by Marcia Hughes Once the wave of the future, today’s organizations now embrace the benefits of a virtual workforce. But as if interpersonal relationships and teamwork aren’t already tough enough, virtual teams face unique challenges, including the absence of nonverbal cues, delayed communication, language barriers, and cultural differences. These issues can have a significant impact on organizations, from decreased productivity and higher turnover to missed creative opportunities and a lack of trust. But no matter how big the challenge, virtual teams are here to stay. So how can you, Read More

Conflict, properly managed, can yield many benefits – but it’s something people generally don’t like.  Conflict doesn’t always feel good; it can bring guilt, shame, anger, and hurt feelings to those involved.  But it’s like at the doctor’s office – how they get you to be less wary of something by breaking it down and explaining how it works before applying it to you. Conflict is more approachable when you understand exactly what it is and how it relates to you.  You don’t need to avoid it if you can make informed choices about it.  Very basically, conflict is when, Read More

Open Door Leadership A Radically Simple Approach to Lift People, Profits, and Performance Wednesday, October 9, 2013 11 am – 12 pm ET Presented by Bill Treasurer Leadership. It’s one of the most overanalyzed, meticulously dissected, and utterly confused topics in business. With unrealistic and overly complicated expectations being placed on today’s leaders, it’s no wonder why some people choose to opt out of the chance to lead altogether. So that’s why it’s time – time to lighten the leadership load and get back to what’s most essential about leading others. Simply put, true leaders open the doors of opportunity for, Read More

HRDQ Facilitator Sets are the core of every training program.  They bring self-assessments to life, provide the opportunity for experiential learning, and function as renewable resources for any trainer (certified or not) in your organization. When you purchase a Facilitator Set, you’re getting: A model for effective soft-skills behaviors – something to measure against, and to aim at, going forward. All the research and history behind that model – how we know it works, and why it’s worth your time. The structure and content for a complete and engaging workshop (including a PowerPoint presentation) that gives participants a memorable experience, Read More

In order to stay competitive in its marketplace, an organization must change over time.  Growth is change.  Adaptation is change.  Improvement is change.  Change is good. Change is also disruptive – it requires action and effort and commitment – which, in turn, require perceived value.  People need a reason to take action.  “Because I said so,” is an option – undeniably – but it won’t provide the best result. Leading change is communicating, demonstrating, and helping others to find the value of change.  And everyone can do it. When new organizational goals are established, individuals need to realign themselves to, Read More

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