employee engagement

Wednesday, August 12, 2015 2pm – 3pm EDT The low rate of employee engagement hasn’t budged in more than a decade. Ever wonder why? Higher engagement is rooted in a culture whose language, attitudes and behaviors make people feel connected to one another rather than feel unsupported, left out or alone. Employees in an organization with a high degree of connection are more productive, more engaged, more collaborative, and less likely to leave. In fact, research demonstrates that there is a set of learnable leadership behaviors that can ignite the workforce so individuals do more than survive – they thrive., Read More

Gallup recently reported staggering statistics about job misery. They reported that more than 75% of workers consider themselves to be in miserable jobs. What shocks me even more is that job misery costs employers a whopping $350 million in lost productivity. Miserable jobs are what cause the “Sunday blues,” the phenomenon that robs people of their energy and self-esteem, makes them cynical and unhappy—and is the source of both low morale and high turnover in organizations. While one could from a self-reliance perspective ask why we as individuals choose to live this way, for your organization it’s in your best, Read More

Transitioning into a management position requires a shift in priorities, where relationship building and communication become central. It’s not always easy to make this transition, especially if one’s technical skill set is something he values highly; but, as with any shift in responsibilities, guiding principles can be derived from the organization’s values and goals – translated into behaviors within a job description that contribute to organizational success. BUT, what happens when these values and goals are either not clearly communicated, or not consistently followed by every stakeholder? Organizational trust is a major vital sign of any organization, and needs to, Read More

An organization is a group of people that work together for a common purpose. That’s really it.  That’s all it is.  So how does the work get done?  How are decisions made, and by whom?  How do they know they’re right? To maximize efficiency, engagement, and effectiveness, everyone should be empowered to make decisions – everyone needs to know how their decisions align with and affect the organization as a whole. An essential responsibility of organizational leaders is the communication of mission, vision, and goals. People need to be reminded and reassured of what their organization’s purpose is – not, Read More

The high percentage of women in the workforce, and ever-increasing presence of women in leadership roles, makes gender issues in the workplace no less real. Women face many obstacles on the path to a successful career. It’s important to note, though, that in addition to actual cultural issues in an organization, some obstacles come from women’s own perceptions of themselves and their place in an organization. Both types of obstacles can be overcome with soft-skills development, but differentiating between external and internal obstacles is a very fundamental step towards self-awareness and growth. Once this awareness is established, women can begin, Read More

Great customer service isn’t just present on the front lines of business – it’s an organizational value. Of course, every job function is different, and not all of them include direct interaction with customers; but great customer service isn’t really about what to say and how to say it – it’s about developing attitudes and dispositions that lead to patterns of effective behavior and individual successes.  And those, in turn, add up to organizational success. While it is the sum of individual efforts that defines an organization with great customer service, the expectation of greatness needs to be present on, Read More

October 23rd marks the 55th anniversary of the Smurfs.  Today is a day to pause and take note of the exemplary teamwork embodied by these little guys. From Wikipedia: The Smurfs’ community generally takes the form of a cooperative, sharing, and kind environment based on the principle that each Smurf has something he or she is good at, and thus contributes it to Smurf society as he or she can. In return, each Smurf appears to be given their necessities of life, from housing and clothes to food without using any money in exchange. Now the Smurfs, of course, live, Read More

A post from author and leadership expert Bill Treasurer. Leadership is the most over analyzed, thoroughly dissected, and utterly confused topic in business. Just think of the expectations that we have of leaders, and the definitions that we want them to live up to. We expect leaders to be bold and calculated, flexible and principled, tactical and strategic, competitive and cooperative, etc. We want leaders to be everything. Of course it is possible to be all of those diametrically opposite things…if you’re God! By holding unrealistic and unattainable expectations of our leaders, we’ve made the concept of leadership unattractive, causing, Read More

Maya Angelou We’ll be celebrating Labor Day this weekend – a time that reminds us how important we all are to one another.  Unless you’re out in the wild, growing your own food, building your own shelter, and keeping your mind occupied and spirit fulfilled with the endless wonders of the universe (but, come on – who’s really doing that?), you depend on other people to live the life you’re living. No matter how far from the front line you are, the people that work for and with you have an effect on you.  And you have an effect on, Read More

A great deal of time and care is put into developing the most valuable and effective content for soft-skills training. There are, however, environmental factors that need to be addressed when facilitating adult learning. The physical setting for children’s learning is pretty specific.  Seats in a discreet array, facing a blackboard with a teacher in front of it, quiet and still, constantly watched.  Transmission of information is controlled solely by the teacher, and the children assume a passive role – facing negative consequences should they not. When an adult enters an environment that is modeled after childhood learning, they tend, Read More

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