customer service role plays

And honestly, that’s pretty awesome.  Once we let go of the constructs that frame positive change, we see that it is possible – and happening – everywhere.  Learning is happening everywhere, all the time. Learning is great – it makes you strong and self-sufficient.  It makes you able to travel through social spaces, figure out what’s right and wrong, and help those in need around you.  To make learning possible and accessible to others is one of the most valuable things you can do for them. As a trainer, you are always looking for the most efficient ways to deliver, Read More

When we hear the term “customer service,” most of us think of call centers filled with representatives answering complaint calls or perhaps the person standing behind the services desk at a department store. Whether you are in a business-to-business setting or you are selling services, products or partnerships, you still have a customer base and a particular approach to customer service that was either intentionally developed or simply grew over time by default. Customer service is one of the least-leveraged resources in a service-oriented business. Do you have a clear understanding of how you can calculate the value of your, Read More

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