conflict skills

Workplace productivity, employee engagement, and job satisfaction probably aren’t the first things that come to mind when you think about conflict. Since the days of Plato and Aristotle, conflict has been widely recognized as the cause of many struggles, from stress and inefficiency to poor decision-making and employee turnover. Just look these eye-opening statistics: Almost 85% of employees experience conflict at work. Managers spend as much as 40% of their time dealing with conflict. Employees exhaust approximately 3 hours each week in conflict situations. Yikes! And to complicate things further, wrap your head around this: For all the damage inflicted, Read More

Imagine a room filled with countless rows of metal chairs, a podium at the front, and a large screen behind it. It’s packed with an audience that’s dutifully trying to pay attention as they attempt to learn how to be a better team. But instead, their eyes are glazed over and they’re easily distracted by text messages, Facebook, and doodles. And all they’re wondering is what time is our lunch break?  Sound inspiring? I didn’t think so. Sure, there’s a time and place for face-forward lectures and videos. And perhaps my scenario is a bit of an exaggeration. But when, Read More

I’m excited to introduce the fully updated Conflict Strategies Inventory, Third Edition. The first edition launched in 1994. Since then, thousands of learners have used it to improve their ability to successfully manage conflict and it remains a trainer favorite almost 20 years later. The third edition is packed with exciting features, including a fully revised, full-color facilitator guide with a half-day workshop, paper and online learning style assessment options, a comprehensive participant workbook, additional facilitator support materials, handy participant takeaways, and more. The fallout from unmanaged conflict takes a huge toll on organizations. Studies show that managers spend as, Read More

The high percentage of women in the workforce, and ever-increasing presence of women in leadership roles, makes gender issues in the workplace no less real. Women face many obstacles on the path to a successful career. It’s important to note, though, that in addition to actual cultural issues in an organization, some obstacles come from women’s own perceptions of themselves and their place in an organization. Both types of obstacles can be overcome with soft-skills development, but differentiating between external and internal obstacles is a very fundamental step towards self-awareness and growth. Once this awareness is established, women can begin, Read More

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