communication skills training

Wednesday, December 11, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees regarding communication styles continue to link increased loyalty, engagement, and satisfaction with “feeling heard.” And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you’re listening in a digital workplace? And how do you make the time and maintain the focus to listen in, Read More

Conflict, properly managed, can yield many benefits – but it’s something people generally don’t like.  Conflict doesn’t always feel good; it can bring guilt, shame, anger, and hurt feelings to those involved.  But it’s like at the doctor’s office – how they get you to be less wary of something by breaking it down and explaining how it works before applying it to you. Conflict is more approachable when you understand exactly what it is and how it relates to you.  You don’t need to avoid it if you can make informed choices about it.  Very basically, conflict is when, Read More

Communication is about more than transferring information from one person to another.  It’s how we learn, how we build relationships, where we place value, how we are productive, what we hold on to – it’s a part of everything in our work lives. It includes how we build messages (what we choose to say and how we choose to say it), how we receive messages (how we listen and what we perceive in others), and how we are perceived by others (knowing how to shape that perception and effectively work with others). There is immeasurable value in developing communication styles. , Read More

HRDQ Facilitator Sets are the core of every training program.  They bring self-assessments to life, provide the opportunity for experiential learning, and function as renewable resources for any trainer (certified or not) in your organization. When you purchase a Facilitator Set, you’re getting: A model for effective soft-skills behaviors – something to measure against, and to aim at, going forward. All the research and history behind that model – how we know it works, and why it’s worth your time. The structure and content for a complete and engaging workshop (including a PowerPoint presentation) that gives participants a memorable experience, Read More

Wednesday, September 18, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Building a high-trust culture could be considered the Holy Grail of OD professionals. It’s a daunting task – perhaps a “mission impossible” – but once achieved, it can be the ultimate efficiency and productivity tool, providing a strategic advantage that competitors find difficult to duplicate. But high trust comes with costs, too, and many argue you simply can’t train for it. In this webinar, author and organizational development specialist Laurie Ribble Libove will challenge those naysayers by presenting a comprehensive model for identifying, achieving, and maintaining, Read More

In order to stay competitive in its marketplace, an organization must change over time.  Growth is change.  Adaptation is change.  Improvement is change.  Change is good. Change is also disruptive – it requires action and effort and commitment – which, in turn, require perceived value.  People need a reason to take action.  “Because I said so,” is an option – undeniably – but it won’t provide the best result. Leading change is communicating, demonstrating, and helping others to find the value of change.  And everyone can do it. When new organizational goals are established, individuals need to realign themselves to, Read More

I can picture it as though it was yesterday. The early ‘80s – the age when cell phones were the size of a small briefcase and Cheers was the hit show. The training and consulting business my parents Rollin and Christine Glaser had launched in 1977 was operating in full swing from their home in the suburbs of Philadelphia. Organization Design & Development (OD&D at the time) was the name of their venture, and they specialized in facilitating on-site soft-skills management development programs. Our home was buzzing with business. The bathtub in the spare bedroom served as our warehouse. My sister, Read More

Finding the true cause of organizational problems requires a great deal of effort, courage, acceptance, and willingness to change. Often, problems aren’t traced back far enough, and the fundamental communication issues at their core are never diagnosed, much less addressed or resolved.  Attempts to get organizational performance back on track, then, may not be successful if problem behavior goes uncorrected. One challenge is that communication is such a fundamental part of everything we do – especially when we work on teams and in organizations.  For communication skills to be examined, evaluated, and improved, they need to have their boundaries tested, Read More

Managing employees is a true feat of soft skills.  Communication, personality style, leadership, and  project and performance management are all put to the test on a daily basis. Sometimes, the employees you manage might seem like they’re on another planet, even when they’re sitting right in front of you.  So, what if they’re in another building?  Another city?  Another country?  Actually ON another planet?  It happens. When employees are discreetly distributed, the manager’s position becomes more important and requires a broader skill set.  The manager may be the only link between employees – the one to set schedules, allocate resources,, Read More

I love listening!  It’s just the best, really. Can we take a minute to talk about how great listening is? The benefits of effective listening are innumerable.   And although it is sometimes overshadowed by its flashier contemporaries Speaking and Presenting, Listening has more to offer than we often realize. Listening is preparing for, reaching, and confirming understanding.  Come on, that’s so great!  You never don’t need that – there’s no situation that doesn’t benefit from effective listening.  And though it seems content to remain that loveable, yet fey workhorse behind the scenes, my relationship with Listening does take effort and, Read More

InsideHRDQ Blog

  Subscribe Now!

Receive notifications of new posts by email.

Close