communication skills training

Ask just about anyone whether if would score very differently than their spouse or significant other on a personality test, and the answer will overwhelmingly be, “Yes!” As the cliché goes, opposites attract. However, when I ask DISC training participants if they are as attracted to their opposites at work as they are in their personal lives the answer is inevitably, “Not a chance!” What accounts for this difference in approach? Why are we attracted to our opposite in our personal relationships but wary of our opposite in professional relationships? Here’s one answer: Opposites attract when you’re in a good mood., Read More

It’s often said that two heads are better than one, so imagine what can be accomplished with three or even an entire team? Greater power is unleashed when a team is united to get the job done, especially if there is synergy among its members. Synergy has been defined as the creation of a whole that is greater than the simple sum of its parts. It comes from the Greek word synergos, meaning “working together”. With the head-down, task-oriented culture that we experience in most workplaces, it is tempting for team members to make decisions independent of the team. It, Read More

While the business world grows more global every day, many members of your organization remain unfamiliar with cultures around them – and not just across international borders. Various cultures can be found in nearly every office. Awareness of our own cultural identities and experiences is the first step to becoming more effective cross-culturally, but most of us are unaware of how we have been influenced by our own cultures. How do you train for these skills? The workplace has changed, it’s more global. Discussions about cultural backgrounds and identities can help dispel misconceptions. More profound learning can be achieved with, Read More

President John F. Kennedy once said, “We cannot negotiate with those who say, ‘What’s mine is mine and what’s yours is negotiable.’” Developing successful negotiation skills requires an understanding that the aim is to build productive alliances and explore mutual interests—not to crush the opponent. Whether people are battling over a 1.5 trillion dollar deficit reduction, striving to hit a tough profit margin goal, campaigning for a deadline extension, or selling ideas to a team, the same principles apply. Skilled negotiators know this and it’s what sets them apart from the rest. As a trainer, you can help individuals develop, Read More

Having great people skills doesn’t mean being the life of the party or having the gift of gab. People skills are much more than that. They’re what make up your personality. They’re what make you undeniably you. They’re the foundation of who you are and how you approach every role—from being a leader to communicating with others and being a team player. Before you begin your next training initiative, make sure you add some personality to it. I’m not talking about making it more energetic or fun, although these are important as well. I’m suggesting you start your next program, Read More

“Influencing” is the ability to win others to your way of thinking, to get people to like you, to be persuasive, to be able to change people’s minds without resentment. To be able to effectively influence someone is an art. The Art of Influencing Others is a training program designed to help you and your employees do the following: Build rapport and develop genuine relationships Improve communication skills, including verbal and nonverbal messages, to be more effective with others Recognize common barriers to communication Understand and use communication styles to tailor your communications Resolve conflicts The purpose of this training, Read More

  Assertiveness skills are crucial to professional development, as well as other aspects of life. Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence are tools that will help get your career to where you want it to go. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills, one of 75 soft-skills training programs in the Reproducible Training Library, provides the skill development, practice, and understanding that individuals need to learn to how to be truly assertive., Read More

We’re seeking webinar presenters for HRDQ’s Trainer Education Series. For the past two years, HRDQ has hosted educational webinars targeting trainers and other workplace-learning professionals.   Drawing a significant audience each month, our webinars, to date, have been explorations of themes presented directly in HRDQ training products. We are now opening up the program to include additional experts and accomplished presenters who either have content of general interest to the training marketplace, or who would be interested in presenting a webinar relating to an HRDQ product. In exchange for your expertise and time, we can offer the benefits of cross promotion, Read More

 You have to put yourself out to do it. ~David Hockney In our work-lives, most of our decisions and actions are based on information that we receive form others.  So, when we work together, we need to make sure that we’re all equipped with accurate and complete information. Each of us shares responsibility for the transmission and reception of information, and being a good listener is a fundamental part of that responsibility.  We don’t always get to choose the medium through which we communicate a message, and it’s even rarer that we are able to choose how we receive one., Read More

The high percentage of women in the workforce, and ever-increasing presence of women in leadership roles, makes gender issues in the workplace no less real. Women face many obstacles on the path to a successful career. It’s important to note, though, that in addition to actual cultural issues in an organization, some obstacles come from women’s own perceptions of themselves and their place in an organization. Both types of obstacles can be overcome with soft-skills development, but differentiating between external and internal obstacles is a very fundamental step towards self-awareness and growth. Once this awareness is established, women can begin, Read More

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