communication assessment

Businesses have cross-functional and multi-functional teams, virtual environments, and dotted-line reporting relationships.  They are now being replaced with organizational charts that look more like a spiderweb than anything else! The keyword is Matrix Management. And it’s a good thing. Here’s why: Simply put, you can’t do today’s work with yesterday’s top-down approach. There was a time when a single chain of command drove performance but withith the emergence of workforce globalization, customer insistence, and technology fluctuation, this once-effective approach has become a hindrance to creativity, innovation, and accountability. Success now comes from collaborating with multiple touch points and building dynamic, Read More

Have you heard? March is International Listening Month. Wonder why an entire month has been dedicated to listening? Consider these statistics: You spend 45% of your time listening. Typically you remember only 20% of what you hear. You’re distracted (aka not listening) 75% of the time. 85% of what you now know, you learned through listening. Only 2% of us have received formal listening skills training. It’s happening all around you. If people aren’t listening, how can they be effective communicators, team builders, negotiators, or leaders? Equally interesting is that it’s not uncommon for people to boast about their listening, Read More

We are social creatures. We often enjoy listening to each other’s musings and rants almost as much as we enjoy listening to ourselves deliver similar pontifications. How often have you, as you absently nodded and grunted acquiescence, been simply thinking of what you needed to say next? Well, in a business setting, such (dare I say egocentric?) communication practices will not lead to the furthering of any ventures or tasks. Rather, they will impede any possible hopes for productivity and success. However, as individuals, and despite our occasional forays into borderline narcissistic communication tendencies, we all bring our unique strengths, Read More

 You have to put yourself out to do it. ~David Hockney In our work-lives, most of our decisions and actions are based on information that we receive form others.  So, when we work together, we need to make sure that we’re all equipped with accurate and complete information. Each of us shares responsibility for the transmission and reception of information, and being a good listener is a fundamental part of that responsibility.  We don’t always get to choose the medium through which we communicate a message, and it’s even rarer that we are able to choose how we receive one., Read More

Wednesday, December 11, 2013 2 – 3 pm ET Presented by Laurie Ribble Libove Does listening still matter in a world where most communication happens online and asynchronously? The answer is a resounding yes! Surveys of customers and employees regarding communication styles continue to link increased loyalty, engagement, and satisfaction with “feeling heard.” And leaders, managers, and professionals who are perceived as good listeners tend to enjoy higher approval ratings and better performance reviews. But just how do you prove you’re listening in a digital workplace? And how do you make the time and maintain the focus to listen in, Read More

Halloween is tomorrow, you guys.   I know.  You’re all going to be Miley Cyrus.  But wouldn’t it be nice if your costume matched your Personality Style?  I think it would.  So let’s figure out which classic movie monster you should be for Halloween! Personality Style is a sum of natural tendencies that can be observed by the people around you.  It’s a disposition to information processing and communication styles that is measured by expressiveness and assertiveness.  By expressiveness, I mean the extent to which you share your emotions, and by assertiveness, I mean the extent to which you try to influence, Read More

Communication is about more than transferring information from one person to another.  It’s how we learn, how we build relationships, where we place value, how we are productive, what we hold on to – it’s a part of everything in our work lives. It includes how we build messages (what we choose to say and how we choose to say it), how we receive messages (how we listen and what we perceive in others), and how we are perceived by others (knowing how to shape that perception and effectively work with others). There is immeasurable value in developing communication styles. , Read More

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