Recently HRDQ gave each employee some money to loan on Kiva.org. Kiva is a non-profit organization with a mission to connect people through lending to alleviate poverty. Kiva lets individuals lend as little as $25 to help create opportunity around the world. They partner with existing microfinance institutions, and these organizations, known to Kiva as Field Partners, have expertise in microfinance and help facilitate Kiva loans on the ground. Field Partners know their local area and clients and do all the leg work required to get Kiva loans to the entrepreneurs posted on Kiva.org. Throughout the life of the loan,, Read More

Join us for this presentation today and receive an exclusive offer!  http://goo.gl/JgZqf To thrive in an environment that’s filled with constant change, it’s important to understand how to harness human response to support a sustainable future. Proactively managing organizational change results in a corporate culture that is optimistic—fueled by empowered leadership and employees who feel valued and secure. Helping individuals and teams to recognize the predictable path of transitioning through change can foster innovation and improve business agility. Join subject matter expert and author Dr. Cynthia Scott for an informative webinar that will help you to understand what happens to individuals,, Read More

When we hear the term “customer service,” most of us think of call centers filled with representatives answering complaint calls or perhaps the person standing behind the services desk at a department store. Whether you are in a business-to-business setting or you are selling services, products or partnerships, you still have a customer base and a particular approach to customer service that was either intentionally developed or simply grew over time by default. Customer service is one of the least-leveraged resources in a service-oriented business. Do you have a clear understanding of how you can calculate the value of your, Read More

by Bradford Glaser, HRDQ President & CEO Disaster struck the southern United States last Spring. In just two days, 300 tornadoes ravaged six states, killing more than 325 people and displacing more than 13,000 families. The impact of this tragedy will affect its victims for months—maybe even years—to come. Just like many other organizations all over the United States, HRDQ wanted to help. We made a donation to the American Red Cross relief efforts. But we knew it wasn’t enough. Throughout the month of May, HRDQ donated 10% of every Reproducible Training Library (RTL) sale to the Southern Relief long-term, Read More

ASTD 2011 by Bradford Glaser, HRDQ President & CEO Personality—let me just say, ASTD was full of it! This year certainly did not disappoint. Besides being held in sunny Orlando (one of my favorite conference venues), the convention center was buzzing with the energy of close to 8000 training and development professionals. And boy, did they keep the HRDQ Team on their toes. In just over two days, we administered What’s My Communication Style?—our bestselling assessment—more than 600 times! Not only did attendees get to quickly discover their personality style, they also got HRDQ Blinky Pins as a free takeaway. It was, Read More

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