The Art of Influencing Others

“Influencing” is the ability to win others to your way of thinking, to get people to like you, to be persuasive, to be able to change people’s minds without resentment.rtl_art-of-influencing-others_115650436

To be able to effectively influence someone is an art.

The Art of Influencing Others is a training program designed to help you and your employees do the following:

  • Build rapport and develop genuine relationships
  • Improve communication skills, including verbal and nonverbal messages, to be more effective with others
  • Recognize common barriers to communication
  • Understand and use communication styles to tailor your communications
  • Resolve conflicts

The purpose of this training is to teach people the skills they need so that others will want to grant them the power to affect outcomes. Our approach is to teach someone how to develop and maintain rapport, how to resolve conflicts and handle difficult situations, and how to recognize others’ needs and support them in meeting their needs while meeting their own as well (“win-win”). The training concludes with emphasizing the qualities that influential people have and give the participants an opportunity to assess themselves in these areas.

Successful completion of this course will increase your knowledge and ability to:

  • Build rapport and develop genuine relationships
  • Improve communication skills, including verbal and nonverbal messages, to be more effective with others
  • Recognize common barriers to communication
  • Understand and use communication styles to tailor your communications
  • Resolve conflicts

Through a series of structured experiences, each participant will develop and learn to apply skills that improve their effectiveness when marketing their services in any communication skill.

Get the soft skills training topics you need, in the formats that work for you with the Reproducible Training Library.  Each training includes downloadable files for the Instructor Guide, a Participant Guide, and a PowerPoint Presentation. You’ll get one-click access to all of today’s in-demand topics, continually updated to give you an edge in your  training.

Purchase any single titles in the  Reproducible Training Library by July 3, 2014 and you’ll save 75%! Use coupon code RTLsingle75 at checkout.

Not sure where to start? Request a free preview of any title!

Free Webinar – Extraordinary Teams

hrdqu blog head2 Extraordinary Teams
How Ordinary Teams Achieve Amazing Results

Presented by Kathleen Ryan and Kevin Coray
Wednesday, June 25, 2014
2-3pm ET

What sets extraordinary teams apart from the rest? Yes, extraordinary teams have the ability to achieve tangible results. But what makes them so spectacular is that they do something ordinary teams cannot: They cultivate an exciting, collaborative environment that’s built upon mutual trust, respect, and engagement. As team members, individuals experience a positive personal change—and that means your organization reaps the benefits of better team performance and employees with increased skills, connections, loyalty, and enthusiasm for their work.

Join authors Kathleen Ryan and Kevin Coray for a valuable exploration of extraordinary teams and what makes them tick. You’ll look through the lens of exceptional teaming and learn how to lead, facilitate, and coach teams to their highest potential. In addition, you’ll gain insight about your behavior as an individual team member and how it can boost your team’s performance.

What You Will Learn
  • The definition and profile of an extraordinary team
  • Five indicators that differentiate extraordinary teams
  • Specific actions to increase team capacity
  • Implications for your role as a team leader, facilitator, coach, or member
Who Should Attend
  • Human resources managers
  • Organization development professionals
  • Team leaders
  • Team members
  • Team development specialists
  • Consultants
About the Presenters

Kathleen Ryan

headshot-kryan_100Kathleen Ryan has more than 30 years of experience as an organization development professional. As a mentor and executive coach specializing in change efforts, executive development, and senior-level team development, she has an instinct for translating complex human behavior into practical concepts. Kathleen is the co-author of several hr books, including Extraordinary Groups: How Ordinary Teams Achieve Amazing Results, The Courageous Messenger: How to Successfully Speak Up at Work, and Driving the Fear Out of the Workplace: Creating the High-Trust, High-Performance Organization.

Kevin Coray
headshot-kcoray_100Recognized as an expert in large-scale organization change efforts, strategic planning, and executive teams, Kevin Coray is the president of Coray-Gurnitz Consulting, a Washington D.C. firm that was recently awarded the Washingtonian’s Great Places to Work Award. He earned his Ph.D. in Industrial and Organizational Psychology and he teaches at George Washington University. Kevin is the co-author of Extraordinary Groups: How Ordinary Teams Achieve Amazing Results.

Register Today!

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Click here to visit the new HRDQU and see all our upcoming webinars!


A team building classic – Jungle Escape

JE logoTeam building games are an excellent way to engage participants, make learning active, bring real group dynamics to the surface, and drive home key points. Learning sticks because individuals are immersed in the activity. Whether you choose to use them as a stand-alone learning tools, or as a part of a larger training initiative, team building games can generate quality results.

leaf Jungle Escape has been used to train thousands around the globe, and continues to remain a trainer favorite. Participants are transported deep in the jungle during this high-energy team building game. All players participate, develop common strategies and face consequences while discovering and practicing critical group-processing skills.

Take a look at this Q & A from Jungle Escape co-author, Dr. Rollin Glaser about why this game is considered a classic in the industry.

Q: Where did the idea for Jungle Escape originate?

A: The concept for Jungle Escape all started with a client in the retail industry, believe it or not. I was training middle managers at the time – and boy, they were a very active bunch. They always hated lectures, but loved doing competitive things in class. One day, a client who had heard me talk repeatedly about teamwork said, “If you’re so convinced that we need teamwork, why don’t you create a team-building experience?” Remember, this was 30 years ago, when teams were a new concept for organizations. After giving it some thought, I landed (no pun intended) on a hands-on activity that would illustrate the purpose of teamwork: when people function together as an effective team, they produce better results most of the time. Jungle Escape was the end result of my endeavors, and it’s been a favorite among trainers for 30 years.

Q: Has Jungle Escape changed much since it was first released in 1980?

A: Yes and no. Over the years, we’ve used different toy pieces for the simulation and we’ve made regular enhancements to the game. But Jungle Escape’s core activity remains the same. That’s because the principles of effective teamwork have not shifted, despite the many changes in organizations trainers have witnessed over the last 30 years.

jungle_escape-helicopter_400transparentThe first edition helicopters were constructed of Lego pieces. We continued with them until the LEGO® company stopped supplying parts to commercial businesses like HRDQ. We knew at the time that it was a hurdle for us to overcome, but we also knew that the power behind the Jungle Escape experience wasn’t the toys themselves—rather, the true learning that occurs when a team of people attempt to construct something together. Fortunately for us, we found a new supplier and we continue to use those parts today.

Q: Why does Jungle Escape work?

A: The activity is specifically designed so that group planning is needed before construction of the helicopter can begin. This means teams are required to communicate with one another about strategy, roles, and how to go about execution without touching the parts. Not every team realizes this important step, though. It always fascinates me to watch some tables skip the planning and jump right into the building phase. And the outcome is the same every time: the teams who take the time to talk through the project and practice healthy group process skills outperform those who do not. I must say, it’s fun as a facilitator to watch the “a-ha!” moments as participants realize what makes the difference between success and failure as a team.

Jungle Escape Game KitHRDQ clients have used Jungle Escape in many creative ways. From decorating the training room to look like a jungle to making the helicopter construction difficult by withholding parts, our clients have embellished the basic activity to further the excitement.


Have you used Jungle Escape or another team building training game? Tell us how you have made team building training more interesting and engaging for participants in the comment section.



Habitat for Humanity Build Day

habitat-for-humanity1All HRDQ employees will be participating in a Habitat for Humanity Build Day on June 11, 2014. We are so excited to help eliminate poverty housing in our local area.

Partnering with caring individuals and organizations, Habitat for Humanity of Montgomery County constructs simple, decent, affordable homes, and empowers hardworking, low-income families to become homeowners by providing no-interest mortgages with which to buy them. Habitat for Humanity is also involved in neighborhood revitalization initiatives, providing home rehabilitation services for existing, low-income homeowners living in substandard housing, as well as family services that guide prospective homeowners along the path to home ownership and help qualified and non-Habitat homeowners through the home-repair process.  They have built 57 homes that house 201 people, including 133 children!

Taking a page from the training we offer, we will work HRDQtogether, as a team, for this worthwhile cause. As we work to help demolish an existing structure so a new one can be built,  Teamwork and Effective Communication will be vital to our success.  We are trading in our business attire for hard hats and safety goggles, and can’t wait to do our part to help this organization.

Our offices will be closed on Wednesday, June 11 for this event. Thank you for your support as we support Habitat for Humanity!

This is not your ordinary team assessment


Extraordinary Teams is the powerful new soft-skills training solution that will transform your organization’s teams from just plain ordinary to extraordinary! Based on the popular book, Extraordinary Groups: How Ordinary Teams Achieve Amazing Results, this combination online team building assessment, participant workbook, and half-day team building training workshop offers a thorough examination of team effectiveness. The performance improvement tool starts with an assessment of the Five Indicators of Extraordinary Team Performance followed by in-depth team discussion and team-building exercises for developmental action planning.

So what’s the difference between an ordinary team and one that’s extraordinary?

Of course extraordinary teams have the ability to achieve tangible results. But they also do something ordinary teams cannot: They cultivate an exciting, collaborative environment that’s built upon mutual trust, respect, and engagement. As team members, individuals experience a positive personal change—and your organization reaps the benefits of better team performance.

Learning Outcomes

  • Realize the difference between ordinary and extraordinary teamwork
  • Identify a team’s ETI Profile
  • Understand team member perspectives about performance
  • Pinpoint specific team and individual actions needed for effective teamwork
  • Increase team member self-awareness, trust, and commitment to the team

The Extraordinary Teams package provides all the corporate training materials you need to ensure a successful learning experience, from an online assessment, participant workbook, and action planning exercises to a comprehensive facilitator guide, detailed half-day workshop guidelines, professional Microsoft® PowerPoint® presentation, and facilitator support materials.

Includes these special features!eti_collage_large

  • Online team assessment with full-color report
  • Comprehensive facilitator guide
  • Participant workbook
  • Half-day workshop
  • Facilitator support materials
  • Microsoft® PowerPoint° presentation
  • Sample participant materials
  • Action planning exercises

Find out more about Extraordinary Teams!

  • Sign up for the free, 15-minute product tour.
  • Register for the free one-hour webinar.
  • Download the product information sheet.
  • Read the article Creating an Extraordinary Group.
  • View a sample of the online team report.

Free Webinar: Play Your Cards Right – How to Use Card Games to Increase Learning Outcomes

hrdq-webinar-globe-transparentPlay Your Cards Right!
How to Use Card Games to Increase Learning Outcomes

Presented by Dr. Sivasailam “Thiagi” Thiagarajan
& Tracy Tagliati
Wednesday, June 4, 2014
2-3pm ET

Have you ever tried your hand at playing cards in the training classroom? Card games motivate people to take an active role in the learning process, provide a wide variety of experiences in a highly engaging context, and promote quick mastery of new skills. Not only are card games fun to play—they make learning really stick. And we’ve got the industry’s most-respected experts lined up to show you exactly how.

Join Dr. Sivasailam “Thiagi” Thiagarajan and Tracy Tagliati for Play Your Cards Right! How to Use Card Games to Increase Learning Outcomes, an hour-long webinar that’s packed with valuable information, practical tips, and proven techniques. This hands-on demonstration will illustrate how to use card games to help your audience increase understanding and build fluency on a variety of HR training and development topics, including soft-skills training, communication style, people skills, team building training, leadership skills training, and more.

What You Will Learn
  • The value of using card games for training.
  • How card games can help participants to identify different categories and apply pieces of practical advice.
  • How to choose an effective card game based on desired outcomes.
  • Tips for adapting and modifying card games for use with webinars and virtual training.
  • How to use templates to custom design card games.
Who Should Attend
  • Organization development professionals
  • Instructional designers
  • Facilitators
  • Trainers
  • Training Consultants
About the Presenters
Dr. Sivasailam “Thiagi” Thiagarajan
Thiagi is the Resident Mad Scientist at The Thiagi Group, an organization that helps people to improve performance effectively and enjoyably. He has published 40 books, over 100 games and simulations, and more than 200 articles. Thiagi has made hundreds of presentations and keynote speeches at professional conferences. He has served as the president of the North American Simulation and Gaming Association (NASAGA), International Society for Performance Improvement (ISPI), and Association for Special Education Technology (ASET). Thiagi has received numerous awards, including the ISPI Honorary Life Member Award and the Ifill-Raynolds Award.
Tracy Tagliati, CPLP
As the training manager at Move, Inc. and an associate at the Thiagi Group, Tracy specializes in activities-based training for both instructor-led and web-based environments. She holds a bachelor’s degree in business education and a master’s degree in training and performance. Tracy is active in the American Society for Training and Development (ASTD), the North American Simulation and Gaming Association (NASAGA), and the International Society for Performance Improvement (ISPI). She has presented at numerous international conferences, and she is the co-author of Jolts! Activities to Way Up and Engage Your Participants and Playing with Style.

Register Today!

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Click here to see all our upcoming webinars!


Gear up for performance

With Supervisory Skills Questionnaire Fourth Edition!

shutterstock_124871071Supervisors are a vital cog in the wheel of organizational success. So start the wheels turning with the Supervisory Skills Questionnaire, the training solution that gets supervisors quickly up to speed and ready for performance. It’s the tool thousands of trainers have relied upon for supervisory skills training and now the fourth edition has just arrived with a fresh design and numerous enhancements.

From the fully revised, full-color facilitator guide and participant workbook to the half-day workshop,  new online assessments and 180° peer feedback, skill-development activities, and more, the Supervisory Skills Questionnaire offers a range of training options that are guaranteed to spark immediate improvement.

What makes the learning click?

Supervisors are responsible for the daily grind of getting work done through others and they are the front-line leaders who influence service and quality. But taking on this role can be difficult, and oftentimes supervisors are charged with managing performance in an environment they don’t control—and this can leave them feeling stuck. Rather than a general focus on supervisory-related topics such as communication, leadership, and motivation, the Supervisory Skills Questionnaire targets five specific, relevant areas that shape a supervisor’s daily work life. When supervisors are able to master these skills, they’re well-equipped to balance the goals of the organization with the demands of their employees.

Learning Outcomes

    • Understand the core roles and responsibilities of a supervisor
    • Measure performance in five key supervisory skills
    • Discover skill strengths and identify areas in need of improvement
    • Develop an action-oriented plan to improve competence and impact

The Supervisory Skills Questionnaire is an excellent starting point for newly-minted supervisors and an excellent refresher for seasoned veterans. The result? Supervisors who are ready to tackle everyday challenges such as dealing with unexpected problems, handling performance issues, delegating, and providing direction.

The new fourth edition offers many exciting features:SSQ collage-300 no usb - w red burst

  • Fully revised, full-color facilitator guide
  • Step-by-step half-day workshop
  • Paper and online assessment options
  • New self-study version
  • New online option for 180° peer feedback
  • Comprehensive participant workbook
  • Contemporary Supervisory Skills Model
  • New skill-development module
  • Updated references and statistical analysis
  • Microsoft® PowerPoint° presentation
  • Reusable Poster
  • HRDQue Card

Find out more about the Supervisory Skills Questionnaire!