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Wednesday, May 20, 2015 2pm – 3pm ET The cost of acquiring a new customer is on average five times greater than the cost of retaining an existing customer. In spite of that statistic, most organizations spend more effort on acquiring new customers than on investing in the maintenance of current ones. This is both foolish and poor business. Retention equates to lower acquisition costs, greater word-of-mouth referrals, more stable and predictable customer interactions and generally improved organizational morale. Join us for an hour of learning and insight into the mind of the customer and what he or she really wants. In order to be, Read More

We are exhibiting in booth 1615 at the ATD 2015 International Conference & Exposition and we want to see you! Visit us and give our prize wheel a spin. Everyone wins a fantastic prize on the spot. While you’re at it, pick up a copy of our latest catalog of experiential assessments, hands-on games, e-learning and customizable courseware. Mark your Expo Planner now to stop by booth 1615! We hope to see you in Orlando next week!

The latest HRDQ catalog is in the mail, featuring the Cross-Cultural Adaptability Inventory. To be effective, your team members need to be more culturally aware. That is where CCAI comes into play. Improving your cultural understanding is more important than ever. Try the Cross-Cultural Adaptability Inventory now. Also in this issue: Your personality. It’s the sum total of who you are and how you approach every angle of life, from your career choices and performance track record to what you do in your free time. Try Personality Style at Work today! HRDQ’s Team Adventure Series is a fun and memorable, Read More

Wednesday, May 13, 2015 2pm – 3pm ET All day, every day, teams rely on communication to get work done. But teams are made up of people—and people are human. That means teams will struggle with communication at some point in time. And that’s why it’s important for them to foster greater awareness of their own communication preferences and to exercise their capabilities for advocacy and inquiry. This way, communication becomes more than a process for transferring information; it becomes an important source of learning, transformation, and innovation. Join subject matter experts Susan Gerke and David Hutchens for their upcoming live, Read More

A Learning Management System (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of e-learning education courses or training programs. Here is some basic information for those who have not considered it before. LMSs range from systems for managing training and educational records to software for distributing online or blended/hybrid college courses over the Internet with features for online collaboration. Corporate training departments use LMSs to deliver online training, as well as automate record-keeping and employee registration. Manage and track staff training with an LMS Training administration can be time-consuming and difficult, particularly in medium to, Read More

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