Negotiation Skills Training

Negotiation skills are an important asset for any individual. Negotiation skills training will help your team members to develop and practice the negotiation strategies that create win-win situations.

Wednesday, July 8, 2015 2pm – 3pm ET The glass ceiling is shattered. Or is it? While women are attending college and graduate school in greater numbers than men, women still earn approximately $.77 to every dollar that men make for equal work. Out of the Fortune 500, only 24 companies have women as CEOs (and 23 Fortune 500 companies have no female board directors). Yet thanks to studies by organizations such as Dow Jones and McKinsey & Company, it’s now common knowledge that companies with multiple women serving in senior leadership positions outperform those with minimal female leadership. So, Read More

President John F. Kennedy once said, “We cannot negotiate with those who say, ‘What’s mine is mine and what’s yours is negotiable.’” Developing successful negotiation skills requires an understanding that the aim is to build productive alliances and explore mutual interests—not to crush the opponent. Whether people are battling over a 1.5 trillion dollar deficit reduction, striving to hit a tough profit margin goal, campaigning for a deadline extension, or selling ideas to a team, the same principles apply. Skilled negotiators know this and it’s what sets them apart from the rest. As a trainer, you can help individuals develop, Read More

Have you heard? March is International Listening Month. Wonder why an entire month has been dedicated to listening? Consider these statistics: You spend 45% of your time listening. Typically you remember only 20% of what you hear. You’re distracted (aka not listening) 75% of the time. 85% of what you now know, you learned through listening. Only 2% of us have received formal listening skills training. It’s happening all around you. If people aren’t listening, how can they be effective communicators, team builders, negotiators, or leaders? Equally interesting is that it’s not uncommon for people to boast about their listening, Read More

Do you recognize this cast of workplace characters?  The “my way or the highway” tough guy (or girl), the gossipy saboteur, and the quiet pushover.  It’s fair to say just about every organization has them. But then there’s the one who always seems to get his or her point across. The assertive one.  The one who is calm, confident, and communicates with a synergistic attitude. I’m sure you agree that your organization needs more people to assume this role. In today’s complex business world, collaboration is no longer a nicety. It’s an expectation that’s paramount to our success. From resolving, Read More

Giving Season will soon be upon us.  Whether we’re talking about annual gifts, holiday gifts, or because-it’s-been-a-hard-day gifts, people want to buy things.  And you want them to buy things from you. So, how do you make that happen?  Well, lots of ways.  But let’s assume that you’ve already got a great team, a great brand, and a great product.  Now you have to sell it. Selling isn’t easy – it takes time and personal investment, effective communication, negotiation, creativity…pretty much every soft skill you can think of.  In times of stress – like the increased volume and pace faced, Read More

I can picture it as though it was yesterday. The early ‘80s – the age when cell phones were the size of a small briefcase and Cheers was the hit show. The training and consulting business my parents Rollin and Christine Glaser had launched in 1977 was operating in full swing from their home in the suburbs of Philadelphia. Organization Design & Development (OD&D at the time) was the name of their venture, and they specialized in facilitating on-site soft-skills management development programs. Our home was buzzing with business. The bathtub in the spare bedroom served as our warehouse. My sister, Read More

Is your organization moving in the right direction?  Are you sure?  Sometimes it’s easy to lose sight of the forest for the trees – and things may not be functioning well on a larger scale than is examined on an everyday basis.  We often talk about alignment and setting metrics for achievement and success, but how are these metrics established?  Does your organization have a strategic plan? The benefits of strategic planning are countless. One reason a strategic plan is so important is that it establishes your organization’s measures for success.  In order to set milestones and measure progress, you, Read More

Although you may not think of yourself as a negotiator (like, with a capital N), negotiating is something we all do all the time.  It’s communication aimed at mutual need satisfaction. But even though we do it all the time, there’s a lot to negotiating – and by building the right interpersonal skills and modeling our behavior on a sound methodology, we can all reach positive outcomes.  The key is knowing which skills are in need of building, and how to put them into practice. Self-assessment is the first step toward improved performance.  In order to progress, we first have, Read More

FREE WEBINAR Hosted by HRDQ Presented by Lorraine Ukens Wednesday, February 13, 2013 2:00pm – 3:00pm eastern time Now more than ever, the pressure to achieve results is on the rise. And when the drive becomes more about getting to the finish line than how you actually got there, collaboration, trust, and ethical decision making can be compromised. Not to mention, watching others cheat or behave unethically can have a negative impact on groups, teams, and organizations. How do the people in your organization behave under pressure? Do they compete against others for their personal gain, or do they cooperate to, Read More

Most of us need to collaborate or negotiate with at least someone every day.  In an ideal situation, everyone with whom we work will have the same goals that we do – but that is rarely the case. When we interact with others, we have to give up at least some control of the situation’s outcome.  We will not always get our way, and we can’t predict or prescribe the actions of others.  Knowing this, the best thing we can do is choose behaviors that are most likely to lead to a positive outcome for everyone involved – stepping outside, Read More

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