Communication Styles

The key to improving communication skills is style! Build a better understanding of personal communication styles, and you’ll be on your way to reaching your career goals.

By Martin Delahoussaye, Vice President, Publishing, HRDQ Ask anyone in your organization and I bet they can easily identify a coworker they feel they work well with and another with whom they find, let’s say, ‘challenging’. Some people seem to click and others seem to clash. The reasoning behind this has a lot to do with personality style. Some style combinations are more complementary than others. If you want the people in your organization to make meaningful improvements to their relationships, there is no better place to start than personality style. It’s square one for interpersonal skills development, and it’s, Read More

All HRDQ employees will be participating in a Habitat for Humanity Build Day on June 11, 2014. We are so excited to help eliminate poverty housing in our local area. Partnering with caring individuals and organizations, Habitat for Humanity of Montgomery County constructs simple, decent, affordable homes, and empowers hardworking, low-income families to become homeowners by providing no-interest mortgages with which to buy them. Habitat for Humanity is also involved in neighborhood revitalization initiatives, providing home rehabilitation services for existing, low-income homeowners living in substandard housing, as well as family services that guide prospective homeowners along the path to home ownership and, Read More

  Assertiveness skills are crucial to professional development, as well as other aspects of life. Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence are tools that will help get your career to where you want it to go. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills, one of 75 soft-skills training programs in the Reproducible Training Library, provides the skill development, practice, and understanding that individuals need to learn to how to be truly assertive., Read More

We divide skills into two categories: hard skills and soft skills. Hard skills are the technical or functional abilities that apply directly to a job title (such as teacher, attorney or engineer). Soft skills apply more to personal characteristics and work ethic such as effective communication, problem resolution, customer service, and team collaboration. Soft skills are the abilities and traits that relate to personality, attitude, and behavior. They are important in getting (and keeping!) a job. Take for example, a customer service professional who is excellent at the technical aspects of his job.  He is proficient.  He is punctual.  He, Read More

In just a few clicks, you’ll have your own tailored-to-your-company training program. Most of the training products available today are off-the-shelf products. Purchase them, open them up, and use what someone else created, with another company’s logo on it, and their idea of what the ideal training session looks like. Those can be great training materials. We sell plenty of those, in fact. But what if you want to make some changes? Tiny tweaks? Major edits? Include your own company-relevant information? Now you can!  With the Reproducible Training Library (RTL), and a few clicks of the mouse, you will receive training, Read More

 You have to put yourself out to do it. ~David Hockney In our work-lives, most of our decisions and actions are based on information that we receive form others.  So, when we work together, we need to make sure that we’re all equipped with accurate and complete information. Each of us shares responsibility for the transmission and reception of information, and being a good listener is a fundamental part of that responsibility.  We don’t always get to choose the medium through which we communicate a message, and it’s even rarer that we are able to choose how we receive one., Read More

Communication is about more than transferring information from one person to another.  It’s how we learn, how we build relationships, where we place value, how we are productive, what we hold on to – it’s a part of everything in our work lives. It includes how we build messages (what we choose to say and how we choose to say it), how we receive messages (how we listen and what we perceive in others), and how we are perceived by others (knowing how to shape that perception and effectively work with others). There is immeasurable value in developing communication styles. , Read More

Finding the true cause of organizational problems requires a great deal of effort, courage, acceptance, and willingness to change. Often, problems aren’t traced back far enough, and the fundamental communication issues at their core are never diagnosed, much less addressed or resolved.  Attempts to get organizational performance back on track, then, may not be successful if problem behavior goes uncorrected. One challenge is that communication is such a fundamental part of everything we do – especially when we work on teams and in organizations.  For communication skills to be examined, evaluated, and improved, they need to have their boundaries tested, Read More

When seeking sustainable performance improvement, it’s important to look at things holistically.  Personality is not separate from performance, just as relationships are not separate from teamwork. Knowing that, it’s often easiest to make large-scale changes by unpacking complicated, synthetic concepts like performance, and making sure that each component is cared for.  Personality is a good place to start.  Performance, when broken down, is a series of decisions – behavioral choices – that we use to accomplish our goals.  It’s important to know where these decisions come from and how they affect one another.  Our preference for certain types of decisions, Read More

What your workspace tells about your co-workers and your communication styles. Throwing away old papers? Dusting off that top shelf? During your office spring cleaning, take a closer look around your workspace. Does your desk have an endless supply of papers strewn across it; or is it so clear of clutter that you can see every inch of the desk with charts and graphs on your wall? Are papers arranged in neat organized piles?  Or mixed with personal photos and some clutter? Your work space can provide insight into your personality style. Personal style is developed over time and revealed, Read More

InsideHRDQ Blog

  Subscribe Now!

Receive notifications of new posts by email.

Close