The Importance of Soft Skills
We divide skills into two categories: hard skills and soft skills. Hard skills are the technical or functional abilities that apply directly to a job title (such as teacher, attorney or engineer). Soft skills apply more to personal characteristics and work ethic such as effective communication, problem resolution, customer service, and team collaboration. Soft skills are the abilities and traits that relate to personality, attitude, and behavior. They are important in getting (and keeping!) a job.
Take for example, a customer service professional who is excellent at the technical aspects of his job. He is proficient. He is punctual. He rarely calls out sick. When he receives a call that has an easy request, he is patient and helpful. But when he receives a call that is more challenging, he gets frustrated and sometimes even angry. He does not have the soft skills he needs to cope with problem solving, flexibility or effective communication.
It’s not his fault, per se. He was only ever trained in the hard skills of the job.
Recently, an article was published about the importance of developing soft skills for recent college graduates. The author had terrific insight that we thought you, our readers, would enjoy.
HRDQ is a developer of soft-skills learning solutions that help to improve the performance of individuals, teams, and organizations. We bring you the best in assessments, games, workshops, and simulations for facilitated classroom training and e-learning and e-assessments for distance learning. Our primary audience includes corporate trainers, HR professionals, educational institutions and independent consultants.
Start brushing up on your soft skills today!