The Importance of Soft Skills

We divide skills into two categories: hard skills and soft skills. Hard skills are the technical or functional abilities that apply directly to a job title (such as teacher, attorney or engineer). Soft skills apply more to personal characteristics and work ethic such as effective communication, problem resolution, customer service, and team collaboration. Soft skills are the abilities and traits that relate to personality, attitude, and behavior. They are important in getting (and keeping!) a job.

Take for example, a customer service professional who is excellent at the technical aspects of his job.  He is proficient.  He is punctual.  He rarely calls out sick.  When he receives a call that has an easy request, he is patient and helpful.  But when he receives a call that is more challenging, he gets frustrated and sometimes even angry.  He does not have the soft skills he needs to cope with problem-solving, flexibility or effective communication.

It’s not his fault, per se.  He was only ever trained in the hard skills of the job.  That’s where we come in.

The Reproducible Training Library (RTL) contains 300+ hours of customizable soft skills training. For a low, one-time purchase price – less than it costs to develop two hours of quality in-house training – you get a full curriculum of employee training programs on today’s most in-demand topics. Customize each program as much or as little as you want, and without special software or advanced editing skills. Download the files for immediate use, brand the materials with your logo, tailor the programs with organization-relevant material, or combine content to create fully customized programs.

Get the soft skills training topics you need, in the formats that work for you with the Reproducible Training Library. You’ll get one-click access to all of today’s in-demand topics, continually updated to give you an edge in your training.

Get started with a free preview of any title!

Comments are closed.

InsideHRDQ Blog

  Subscribe Now!

Receive notifications of new posts by email.