Emotional Intelligence and You (and Everyone Else)

Emotional Intelligence plays a critical role in our daily lives.  Whether or not we’d like them to, our emotions influence our actions.  In order to control this influence, we need to understand our emotions – and to a certain extent, we all do.  There is always room to improve and expand this understanding, but Emotional Intelligence can be difficult to quantify.

The Emotional Intelligence Skills Assessment (EiSA) helps simplify the process of measuring Emotional Intelligence by breaking it down into 5 scales:

  • Perceiving
  • Managing
  • Decision Making
  • Achieving
  • Influencing

Each scale represents an individual’s ability to manage their emotions to a different end.  One might, for example, use their Emotional Intelligence to better understand those around them (Perceiving) or appeal to others to shape their opinions (Influencing).  By measuring these skill sets separately, EiSA clearly shows one’s strengths and problem areas – and demonstrates how and why certain behaviors are beneficial or harmful.

EiSA also offers a new 360° Assessment – a vehicle for obtaining feedback from everyone with whom an individual interacts.  This format is growing more and more popular for use in performance evaluations.  In his article in The Street, Brad Hall, Managing Director of Human Capital Systems, remarks,

“Of all the times I’ve asked the intentionally provocative question, ‘Do performance appraisals improve performance,’ only three managers have answered affirmatively. All three were from Goldman Sachs. They explained that at Goldman, every associate is assessed by an annual 360° that managers use to create a multipage appraisal. Nearly all companies conduct appraisals, but few execute this fundamental practice well.”

Business is about relationships.  It matters how we are perceived by others.  If there is a remarkable difference in how we see ourselves (our intentions) and how others see us (our actions), there’s a problem – if only because we are not getting the results we’re aiming for.

In order to influence others, we need to be aware of how they respond to our behavior.  A 360° Assessment gives us a rare opportunity.  We can be responsible and accountable for our own behaviors, but how often do we get an objective answer to the question “what do they think of me?”  Seeing how our self-perceptions align with the perceptions of others on a measured scale is as transparent – as accurate – as a self-assessment can be.

Consider a 360° Assessment for your team and see how effectively it inspires reflection and improvement in interactions and performance.

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