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Have you heard? March is International Listening Month. Wonder why an entire month has been dedicated to listening? Consider these statistics: You spend 45% of your time listening. Typically you remember only 20% of what you hear. You’re distracted (aka not listening) 75% of the time. 85% of what you now know, you learned through listening. Only 2% of us have received formal listening skills training. It’s happening all around you. If people aren’t listening, how can they be effective communicators, team builders, negotiators, or leaders? Equally interesting is that it’s not uncommon for people to boast about their listening, Read More

You have a wide-range of training needs, you want customized materials, you have a tight budget, and you need it yesterday. The Reproducible Training Library is the solution for trainers with ambitious goals who refuse to sacrifice quality, regardless of ever-shrinking budgets. A comprehensive collection of more than 100 soft-skills training programs on more than 20 topics, here is the complete and affordable solution that makes it possible for you to deliver customized (yes, customized!) training programs to a countless number of audiences. The course are adaptable. Everything is reproducible. And all of it is instantly downloadable and available for, Read More

You never get a second chance to make a first impression. Or do you? Personality. It’s the part of your curriculum vitae that can’t be seen on paper and the driving force behind how you communicate, act as a leader, and get along with others. It’s the reason for success—and quite possibly the reason for failure. Characteristics of personality are witnessed every day, with every interaction. There’s the soft-spoken colleague who’s known to be a good listener. The no-nonsense client who refuses to hear a sales pitch. The poker-faced manager who’s difficult to interpret. And the bubbly work associate who, Read More

The latest HRDQ catalog is in the mail, featuring Coaching Skills Inventory. Learn to be “Coach of the Year!” Ignoring performance issues won’t make them go away. Help employees to improve their performance through effective performance coaching meetings. Try Coaching Skills Inventory now. Also in this issue: Is your team up a creek without a paddle? Do you want to learn how to manage and resolve group conflict? If so, the HRDQ Team Adventure Series is for you. Accelerate the acceptance of organizational change.  Understand the four phases of change. Develop a strategy for mastering change. Try Mastering the Change, Read More

I’m excited to introduce the fully updated Conflict Strategies Inventory, Third Edition. The first edition launched in 1994. Since then, thousands of learners have used it to improve their ability to successfully manage conflict and it remains a trainer favorite almost 20 years later. The third edition is packed with exciting features, including a fully revised, full-color facilitator guide with a half-day workshop, paper and online learning style assessment options, a comprehensive participant workbook, additional facilitator support materials, handy participant takeaways, and more. The fallout from unmanaged conflict takes a huge toll on organizations. Studies show that managers spend as, Read More

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