The Importance of Soft Skills

We divide skills into two categories: hard skills and soft skills. Hard skills are the technical or functional abilities that apply directly to a job title (such as teacher, attorney or engineer). Soft skills apply more to personal characteristics and work ethic such as effective communication, problem resolution, customer service, and team collaboration. Soft skills are the abilities and traits that relate to personality, attitude, and behavior. They are important in getting (and keeping!) a job.

soft skills  - shutterTake for example, a customer service professional who is excellent at the technical aspects of his job.  He is proficient.  He is punctual.  He rarely calls out sick.  When he receives a call that has an easy request, he is patient and helpful.  But when he receives a call that is more challenging, he gets frustrated and sometimes even angry.  He does not have the soft skills he needs to cope with problem-solving, flexibility or effective communication.

It’s not his fault, per se.  He was only ever trained in the hard skills of the job.  That’s where we come in.

The Reproducible Training Library (RTL) contains 300+ hours of customizable soft skills training. For a low, one-time purchase price – less than it costs to develop two hours of quality in-house training – you get a full curriculum of employee training programs on today’s most in-demand topics. Customize each program as much or as little as you want, and without special software or advanced editing skills. Download the files for immediate use, brand the materials with your logo, tailor the programs with organization-relevant material, or combine content to create fully customized programs.

Get the soft skills training topics you need, in the formats that work for you with the Reproducible Training Library. You’ll get one-click access to all of today’s in-demand topics, continually updated to give you an edge in your training.

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Free Webinar: Accountability Now! From Top to Bottom

HRDQ WebinarsAccountability Now! From Top to Bottom
Wednesday, April 9, 2014 from 2 – 3pm ET
Click here to REGISTER TODAY!

There’s no doubt that work life is far better when organizations subscribe to accountability as a guiding principle and value. But when push comes to shove — especially in turbulent times — the concept is much easier said than done.

This webinar will help you to understand what accountability is, what it’s not, and how it can give your organization a much-needed makeover that will result in higher retention rates, improved morale, fewer errors, stress reduction, and better overall performance. Using real-life examples and a three-step model, subject matter expert Linda Galindo will demonstrate how anyone can instill and apply the mindset of personal accountability in their everyday work life.

What You Will Learn

  • Relevant and useful definitions of responsibility and accountability
  • How you measure up to accountability—a behavior checklist
  • The purpose and value of Clear Agreements based on accountability
  • Three keys to being an accountability influencer in the workplace

Who Should Attend

  • Employees
  • Managers
  • Management team members
  • Human resources professionals
  • OD professionals

About the Presenter

Linda GalindoA former radio news anchor, Linda Galindo is a recognized author, educator, speaker, and consultant who specializes in accountability and high-performance executive team building. She is the author of The 85% Solution: How Personal Accountability Guarantees Success — No Nonsense, No Excuses, Way to Grow, and The Accountability Experience. Linda is also a Faculty Member for the Governance Institute and the Institute for Management Studies. Her clients include the Naval Reactors Facility, the Sundance Institute, Baystate Financial Services, The Children’s Hospital of Philadelphia, Park City Municipal Corporation, and Abbott Laboratories.

Register today! Click here!

Better interviewing to get better hires

Do you know how to build rapport with candidates you’re interviewing? Do you know the right questions to ask? If you’re asking candidates hypothetical questions, you’ll get hypothetical answers. Whether you’ve performed 100 interviews or you are new to the interviewing world, using behavioral interviewing techniques will give you the knowledge and tools to improve your interviewing skills, which will lead to better hires, and a better, more competitive edge for your organization.interviewing1

Behavioral interviewing focuses on actual experiences and situations candidates have experienced, and how they responded. It seeks situational answers given in three parts:

  1. The problem they experienced
  2. The action they took
  3. The result attained

Behavioral-based information is concrete.  Rather than containing labels such as reliable, assertive or creative, behavioral based information contains specific information about a real work situation.

Behavioral-based information paints a clear picture.  Rather than providing a vague overview like, “participated in the development of a new process,” behavioral-based information explains the who, what, when, where, why, and how of a situation.

Behavioral based information can be documented.  Because specific details such as names, dates, times, locations, and numbers are provided, behavioral-based information can be verified.

Ready to improve your interviewing skills? Check out the free preview of Behavioral Interviews, a classroom training program from the Reproducible Training Library. Successful completion of this course will increase your knowledge and ability to:

  • Identify key competencies associated with the position
  • Write behavioral-based questions
  • Conduct an interview effectively
  • Avoid legal pitfalls
  • Evaluate candidates’ responses objectively
  • Start new employees off on the right foot

Get the soft skills training topics you need, in the formats that work for you with the Reproducible Training Library. You’ll get one-click access to all of today’s in-demand topics, continually updated to give you an edge in your training.

Get started with a free preview of any title! Click here.

Increase Productivity and Get Results with Financial Intelligence

Do more with less. It’s become the mantra of organizations across the globe. The demand for increased productivity and bottom-line results is greater than ever before and the responsibility for monitoring and driving business is no longer the sole domain of the accounting department. Today, employees are partly accountable for the organization’s financial well-being, regardless of their background, experience, or skill set.

Chances are most employees have a limited knowledge of financial basics, even if they passed Accounting 101 in years past. But the truth is everyone can benefit from a working knowledge of accounting and financial instruments. And as a trainer, you need a solution that will get employees quickly up to speed, whether you are introducing new concepts or refreshing rusty skills.

Financial Intelligence is a back-to-basics training program that’s perfect for anyone who needs to learn how to read, interpret, and analyze the ten most commonly used accounting instruments. Managers, particularly, will benefit from understanding the financial consequences of their decisions. And, in doing so, be more able to contribute to planning and strategy discussions. From budgets and income statements to EBITDA, break-even analysis, and profitability ratio, this program empowers individuals to control operations, justify requests, translate performance into financial terms, and quantify their contribution to the organization.rtl_financial-intelligence_84619867

Learning Outcomes:

  • Recognize the importance of analyzing financial information
  • Understand the purpose and benefits of budgets
  • Know how to differentiate common accounting instruments
  • Be prepared to perform horizontal and vertical analyses
  • Learn which ratios are most important to your organization

Find the soft skills training topics you need in the formats that work for you. Get one-click access to all of today’s in-demand topics, continually updated to give you an edge.

Get started by trying a free preview of any title. Click here.

Free Webinar

Free Webinar

Visual Thinking for Effective Leadership
Wednesday, March 12, 2014
2pm-3pm ET

In the face of organizational complexity and workplace chaos, it’s time to challenge leaders with a new way of thinking. Visual thinking, that is. Grounded in research, this dynamic technique is an excellent way to stimulate dialogue and provide a deeper understanding of how leadership plays out in organizations. After all, if a “picture paints a thousand words,” imagine what leaders can accomplish when they harness the power of visual thinking through the use of imagery, intuition, and metaphors.

Join experts David Horth and Chuck Palus of the Center for Creative Leadership (CCL®) when they present “Visual Thinking for Effective Leadership,” a highly interactive webinar that will explore this concept, examine best practices, and show you how to apply it to leadership development.

What you will Learn:

  • The research and best practices behind visual thinking
  • How visual thinking promotes creative and effective leadership
  • How visual thinking works and how it can be applied
  • How visual thinking can help leaders to improve direction, alignment, and commitment
  • How to use visual tools to encourage a creative leadership conversation

Who Should Attend:

  • Practicing leaders and leadership development professionals
  • Human resources professionals and consultants
  • Training and development managers and directors
  • OD professionals
  • Managers and executives
  • Training consultants

About the Presenters:

david magellan horth2An accomplished designer, facilitator, and executive coach, David Magellan Horth is a Senior Enterprise Associate at the Center for Creative Leadership (CCL®) in the Design & Evaluation Center. He is considered a worldwide expert on organizational creativity. David is the co-author of The Leader’s Edge: Six Creative Competencies for Navigating Complex Challenges, co-inventor of the Leadership Metaphor Explorer™, and he holds a B.Sc. (Hon) from the University of Surrey.

chuck palus2Chuck Palus is Manager of the Connected Leadership Project at the Center for Creative Leadership (CCL®). He is the co-author of Making Common Sense: Leadership as Meaning-making in a Community of Practice and The Leader’s Edge: Six Creative Competencies for Exploring Complex Challenges and co-inventor of the Visual Explorer™ and the Leadership Metaphor Explorer™. He holds a B.S. degree in Chemical Engineering from Pennsylvania State University and a Ph.D. in Social Psychology from Boston College.

Register Today!

Make your training what you want it to be

RTL how it works for blog
In just a few clicks, you’ll have your own tailored-to-your-company training program.

Most of the training products available today are off-the-shelf products. Purchase them, open them up, and use what someone else created, with another company’s logo on it, and their idea of what the ideal training session looks like. Those can be great training materials. We sell plenty of those, in fact. But what if you want to make some changes? Tiny tweaks? Major edits? Include your own company-relevant information?

Now you can!  With the Reproducible Training Library (RTL), and a few clicks of the mouse, you will receive training that is yours to brand, change, edit or embellish.  It’s no longer the RTL – it’s YOURS. Then you can:

  •  Customize training quickly and easily – with MS Word and PowerPoint files you can adapt to any audience or purpose.  
  • Combine several courses or simply add your logo.
  • Add-on to professional, research-based training to make your trainees smarter and make your organization look good.  
  • Enjoy comprehensive content by instructional design experts without the drawbacks of partial outlines and personal opinions.  Each course is grounded in research and developed by instructional design experts. 

The RTL delivers you true customizable solutions. 

Find the soft skills training topics you need in the formats that work for you. Get one-click access to all of today’s in-demand topics, continually updated to give you an edge.

Get started by trying a free preview of any title. Click here.

Free Webinar!


The Bottomline on ROI

How to Measure the Results of Your Training

Wednesday, February 19th, 2014 11am-12pm ET

If the thought of ROI measurement has your head spinning, this webinar will help you to make sense of it all. You’ll learn what ROI is—what it is not—and how you can move forward to implement it in your organization.

Join world-renowned expert on ROI, Dr. Patti Phillips, for this hour long webinar.  She’ll introduce you to the ROI Methodology and show you how to connect your programs, processes, and projects to results in a clear, precise, and logical way that will satisfy even the most demanding C-suite executives.

What You Will Learn

  • Five levels of evaluation that serve as the foundation of the ROI Methodology
  • Six types of results that represent the chain of impact
  • Ten steps of the ROI Methodology process model
  • Twelve guiding principles that support the ROI Methodology

Who Should Attend

  • Human resources professionals and consultants
  • Training and development managers and directors
  • OD professionals
  • Managers and executives
  • Training consultants

About the Presenterheadshot-pphillips_200
A recognized expert in measurement and evaluation, Dr. Patti Phillips is president & CEO of the ROI Institute. She serves as faculty for the UN System Staff College, a Professor of Practice for The University of Southern Mississippi’s Ph.D. in Human Capital Development program, and a Principal Research Fellow at The Conference Board. Patti is an award-winning author or editor of numerous books and articles, including The Bottomline on ROI 3rd Edition, Ten-Steps to Successful Business Alignment, Measuring ROI in Learning and Development: Global Case Studies, and Measuring the Success of Coaching. Dr. Phillips’ clients include Fortune 500 companies, federal and state government agencies, and non-governmental organizations.

Register today!